# IT documentation for enterprise buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "IT documentation platform" and as "IT knowledge and asset documentation tool", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/it-documentation/enterprise

**Standing:** Confluence leads with 24% of first choices; verdict contested. 49 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Confluence](https://www.gane.ai/index/it/vendors/confluence/index.md) | 24% | 28% | 68 |
| 2 | [ServiceNow Knowledge Management](https://www.gane.ai/index/it/vendors/servicenow-knowledge-management/index.md) | 16% | 0% | 19 |
| 3 | [Document360](https://www.gane.ai/index/it/vendors/document360/index.md) | 12% | 8% | 48 |
| 4 | [IT Glue](https://www.gane.ai/index/it/vendors/it-glue/index.md) | 6% | 29% | 45 |
| 5 | [Microsoft SharePoint](https://www.gane.ai/index/it/vendors/microsoft-sharepoint/index.md) | 4% | 13% | 15 |
| 8 | [GitBook](https://www.gane.ai/index/it/vendors/gitbook/index.md) | 2% | 11% | 27 |
| 9 | [Hudu](https://www.gane.ai/index/it/vendors/hudu/index.md) | 2% | 25% | 32 |
| 10 | [NinjaOne Documentation](https://www.gane.ai/index/it/vendors/ninjaone-documentation/index.md) | 2% | 11% | 19 |
| 11 | [SharePoint](https://www.gane.ai/index/it/vendors/sharepoint/index.md) | 2% | 23% | 13 |
| 14 | [BookStack](https://www.gane.ai/index/it/vendors/bookstack/index.md) | 2% | 33% | 12 |
| 21 | [Notion](https://www.gane.ai/index/it/vendors/notion/index.md) | 2% | 64% | 36 |
| 22 | [Freshservice](https://www.gane.ai/index/it/vendors/freshservice/index.md) | 0% | 0% | 14 |

Rank is by share of first choices among all 125 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: no first choice
- GPT-5.4 mini: Document360; alternatives Confluence, Guru
- Gemini 3.5 Flash: Confluence; alternatives Document360, GitBook, Hudu, IT Glue
- Perplexity Sonar: Microsoft SharePoint; alternatives Document360, GitBook, Hudu, IT Glue
- Grok 4.20: Confluence; alternatives Document360, Hudu, IT Glue
- Mistral Small: Confluence; alternatives Document360, IT Glue
- DeepSeek V4 Flash: Confluence; alternatives Document360, GitBook, IT Glue
- Llama 4 Maverick: no first choice
- Qwen 3.7 Flash: IT Glue; alternatives ClickHelp, Confluence, Document360, Freshservice
- Kimi K2: Confluence, Document360; alternatives Bloomfire, IT Glue
- GLM 4.7 FlashX: Confluence; alternatives Document360, GitBook, IT Glue, IT Portal
- MiniMax M2.5: IT Glue; alternatives Confluence, Document360
- GPT-6 Luna: Confluence; alternatives Hudu, ServiceNow Knowledge Management, SharePoint
- Muse Glimmer 30B: Document360; alternatives Confluence, GitBook, ONES Wiki, SharePoint

## Sources the answers cite

75 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- ones.com: 40 answers, 104 citations
- capterra.com: 31 answers, 35 citations
- getapp.com: 24 answers, 27 citations
- softwareadvice.com: 24 answers, 27 citations
- atlassian.com: 20 answers, 31 citations
- g2.com: 20 answers, 25 citations
- kaseya.com: 20 answers, 21 citations
- ferndesk.com: 17 answers, 20 citations

Pages named in the most answers:

- https://capterra.com/it-documentation-software (26 answers)
- https://getapp.com/all-software/it-documentation/org/large-enterprises (20 answers)
- https://kaseya.com/blog/best-it-documentation-software (20 answers)
- https://softwareadvice.com/it-documentation (18 answers)
- https://ferndesk.com/blog/best-it-documentation-software (16 answers)
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared (13 answers)
- https://aimultiple.com/it-documentation-software (12 answers)
- https://gane.ai/index/it/operations/it-documentation/enterprise (12 answers)
- https://ninjaone.com/blog/best-it-documentation-software (12 answers)
- https://costbench.com/best/it-documentation-for-enterprise (11 answers)

## Warned against

- Notion: 23 of 36 labels negative. "Why be cautious: These tools are design-focused and highly flexible... they struggle severely under large enterprise IT demands." (Gemini 3.5 Flash, negative prompt)
- Confluence: 19 of 68 labels negative. "Avoid for thousands of users. It's per-user ... costs scale directly with headcount and become unpredictable/expensive at enterprise scale." (Grok 4.20, budget prompt)
- IT Glue: 13 of 45 labels negative. "Why avoid (for internal enterprise IT): These platforms are engineered specifically for Managed Service Providers (MSPs)" (Gemini 3.5 Flash, negative prompt)
- Hudu: 8 of 32 labels negative. "Avoid per-user pricing models (Confluence, Notion, IT Glue, Hudu) for thousands of users" (Kimi K2, budget prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: Confluence at 24%.

- Confluence: 38% to 24%, −14. Cleared the floor by 3 points · rank 1 of 125, unchanged.
- Document360: 4% to 12%, +8. Inside the floor by 3 points · rank 5 → 3 of 125.
- Hudu: 8% to 2%, −6. Inside the floor by 5 points · rank 4 → 9 of 125.
- ServiceNow Knowledge Management: 13% to 16%, +3. Inside the floor by 8 points · rank 2 of 125, unchanged.
- IT Glue: 8% to 6%, −2. Inside the floor by 9 points · rank 3 → 4 of 125.
- Microsoft SharePoint: 2% to 4%, +2. Inside the floor by 9 points · rank 8 → 5 of 125.
- GitBook: 4% to 2%, −2. Inside the floor by 9 points · rank 6 → 8 of 125.
- NinjaOne Documentation: 0% to 2%, +2. Inside the floor by 9 points · rank 24 → 10 of 125.
- Notion: 0% to 2%, +2. Inside the floor by 9 points · rank 105 → 21 of 125.
- SharePoint: 2% to 2%, ±0. Inside the floor by 11 points · rank 17 → 11 of 125.
- BookStack: 2% to 2%, ±0. Inside the floor by 11 points · rank 19 → 14 of 125.
- Freshservice: 0% to 0%, ±0. Inside the floor by 11 points · rank 75 → 22 of 125.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.