# IT documentation for small business buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "IT documentation platform" and as "IT knowledge and asset documentation tool", six framings each, to fourteen models with search on, on behalf of a small B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/it-documentation/2026-11/smb

**Standing:** Hudu leads with 27% of first choices; verdict contested. 60 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Hudu](https://www.gane.ai/index/it/vendors/hudu/index.md) | 27% | 9% | 44 |
| 2 | [Confluence](https://www.gane.ai/index/it/vendors/confluence/index.md) | 17% | 29% | 76 |
| 3 | [Notion](https://www.gane.ai/index/it/vendors/notion/index.md) | 15% | 19% | 64 |
| 4 | [BookStack](https://www.gane.ai/index/it/vendors/bookstack/index.md) | 13% | 9% | 35 |
| 5 | [IT Glue](https://www.gane.ai/index/it/vendors/it-glue/index.md) | 8% | 55% | 56 |
| 6 | [Document360](https://www.gane.ai/index/it/vendors/document360/index.md) | 7% | 12% | 32 |
| 7 | [Nuclino](https://www.gane.ai/index/it/vendors/nuclino/index.md) | 3% | 6% | 17 |
| 8 | [Snipe-IT](https://www.gane.ai/index/it/vendors/snipe-it/index.md) | 3% | 10% | 10 |
| 9 | [Slite](https://www.gane.ai/index/it/vendors/slite/index.md) | 2% | 7% | 15 |
| 10 | [Tettra](https://www.gane.ai/index/it/vendors/tettra/index.md) | 2% | 9% | 11 |
| 13 | [GitBook](https://www.gane.ai/index/it/vendors/gitbook/index.md) | 0% | 8% | 25 |
| 14 | [ONES Wiki](https://www.gane.ai/index/it/vendors/ones-wiki/index.md) | 0% | 7% | 14 |

Rank is by share of first choices among all 89 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Confluence; alternatives DokuWiki, Hudu, IT Glue
- GPT-5.4 mini: Notion; alternatives Confluence, Document360, Slab
- Gemini 3.5 Flash: Hudu; alternatives Confluence, Document360, GitBook, IT Glue
- Perplexity Sonar: Nuclino; alternatives Confluence, Document360, GitBook, Hudu
- Grok 4.20: Notion; alternatives Confluence, Document360, GitBook, Mintlify
- Mistral Small: Hudu, Notion; alternatives IT Glue
- DeepSeek V4 Flash: Confluence; alternatives BookStack, Hudu, Notion, Tettra
- Llama 4 Maverick: no first choice
- Qwen 3.7 Flash: IT Glue; alternatives Confluence, Document360, Hudu, Nuclino
- Kimi K2: Hudu; alternatives Confluence
- GLM 4.7 FlashX: Document360, Nuclino; alternatives Confluence, GitBook, Notion
- MiniMax M2.5: Document360, Notion; alternatives Confluence, GitBook, ONES Wiki
- GPT-6 Luna: Hudu; alternatives Confluence
- Muse Glimmer 30B: Hudu, IT Glue, Notion, Slite; alternatives Confluence, GitBook, NinjaOne Documentation, ONES Wiki

## Sources the answers cite

71 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- capterra.com: 47 answers, 71 citations
- ones.com: 41 answers, 89 citations
- g2.com: 27 answers, 33 citations
- getapp.com: 20 answers, 20 citations
- softwareadvice.com: 20 answers, 20 citations
- gane.ai/index: 15 answers, 19 citations
- toolradar.com: 15 answers, 19 citations
- ferndesk.com: 15 answers, 17 citations

Pages named in the most answers:

- https://capterra.com/it-documentation-software (45 answers)
- https://ones.com/blog/documentation-management-software-9-picks-for-growing-teams (27 answers)
- https://g2.com/categories/it-documentation/small-business (19 answers)
- https://getapp.com/all-software/it-documentation/org/small-business (19 answers)
- https://ones.com/blog/best-documentation-software-for-tech-teams-9-platforms-compared (18 answers)
- https://softwareadvice.com/it-documentation (18 answers)
- https://gane.ai/index/it/operations/it-documentation/smb (15 answers)
- https://ferndesk.com/blog/best-it-documentation-software (14 answers)
- https://comparitech.com/net-admin/best-it-documentation-tools (12 answers)
- https://kaseya.com/blog/best-it-documentation-software (11 answers)

## Warned against

- Confluence: 22 of 76 labels negative. "Confluence (Atlassian) is wiki software... we don't recommend it. No native asset tracking, no password management, no IT-specific data model." (Muse Glimmer 30B, negative prompt)
- IT Glue: 31 of 56 labels negative. "Frequently criticized for steep pricing ... "predatory" contracts from Kaseya ... often not worth it for very small businesses" (Grok 4.20, negative prompt)
- Notion: 12 of 64 labels negative. "Avoid tools that require too much manual upkeep (like raw Confluence or Notion)" (Qwen 3.7 Flash, negative prompt)
- OneNote: 4 of 6 labels negative. "Fragmented stacks of Word, SharePoint wiki, OneNote, personal OneDrive create multiple sources of truth and kill search/adoption." (Muse Glimmer 30B, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
New leader: Notion (30%) to Hudu (27%). Margin 12 points, beyond the floor.

- Notion: 30% to 15%, −15. Cleared the floor by 4 points · rank 1 → 3 of 89.
- Confluence: 10% to 17%, +7. Inside the floor by 4 points · rank 4 → 2 of 89.
- Document360: 0% to 7%, +7. Inside the floor by 4 points · rank 16 → 6 of 89.
- BookStack: 7% to 13%, +6. Inside the floor by 5 points · rank 5 → 4 of 89.
- IT Glue: 11% to 8%, −3. Inside the floor by 8 points · rank 3 → 5 of 89.
- Tettra: 0% to 2%, +2. Inside the floor by 9 points · rank 23 → 10 of 89.
- Hudu: 26% to 27%, +1. Inside the floor by 10 points · rank 2 → 1 of 89.
- Nuclino: 2% to 3%, +1. Inside the floor by 10 points · rank 6 → 7 of 89.
- Snipe-IT: 2% to 3%, +1. Inside the floor by 10 points · rank 8 of 89, unchanged.
- Slite: 2% to 2%, ±0. Inside the floor by 11 points · rank 7 → 9 of 89.
- GitBook: 0% to 0%, ±0. Inside the floor by 11 points · rank 17 → 13 of 89.
- ONES Wiki: 0% to 0%, ±0. Inside the floor by 11 points · rank 31 → 14 of 89.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.