# IT documentation: what AI models recommend, October 2026

Gane Index, October 2026 Edition. Asked as "IT documentation platform" and as "IT knowledge and asset documentation tool", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Added to the October 2026 Edition on October 4, 2026. Page: https://www.gane.ai/index/it/operations/it-documentation/2026-10

This is the permanent record of the October 2026 Edition, published October 1, 2026 and superseded since. The current standing: https://www.gane.ai/index/it/operations/it-documentation/index.md

**Standing:** Confluence (tied with Hudu) leads with 17% of first choices; verdict contested. 52 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [Confluence](https://www.gane.ai/index/it/vendors/confluence/index.md) | 17% | 22% | 60 |
| 2 | [Hudu](https://www.gane.ai/index/it/vendors/hudu/index.md) | 17% | 6% | 32 |
| 3 | [Document360](https://www.gane.ai/index/it/vendors/document360/index.md) | 15% | 3% | 35 |
| 4 | [BookStack](https://www.gane.ai/index/it/vendors/bookstack/index.md) | 13% | 5% | 20 |
| 5 | [Notion](https://www.gane.ai/index/it/vendors/notion/index.md) | 8% | 24% | 50 |
| 7 | [IT Glue](https://www.gane.ai/index/it/vendors/it-glue/index.md) | 4% | 21% | 38 |
| 9 | [GitBook](https://www.gane.ai/index/it/vendors/gitbook/index.md) | 2% | 10% | 21 |
| 10 | [Docusaurus](https://www.gane.ai/index/it/vendors/docusaurus/index.md) | 2% | 8% | 12 |
| 16 | [Scribe](https://www.gane.ai/index/it/vendors/scribe/index.md) | 0% | 0% | 11 |
| 23 | [NinjaOne Documentation](https://www.gane.ai/index/it/vendors/ninjaone-documentation/index.md) | 0% | 29% | 14 |

Rank is by share of first choices among all 90 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Document360; alternatives Confluence, Hudu, Tango
- GPT-5.4 mini: IT Glue; alternatives Confluence, Document360
- Gemini 3.5 Flash: Hudu; alternatives BookStack, Confluence, Scribe, Tango
- Perplexity Sonar: Document360; alternatives Confluence, ONES Wiki
- Grok 4.20: Confluence; alternatives ClickUp Docs, Notion
- Mistral Small: Document360, Notion; alternatives Atera, Microsoft SharePoint
- DeepSeek V4 Flash: Confluence, Hudu; alternatives Document360, GitBook, Notion
- Llama 4 Maverick: Document360; alternatives Bit.ai, Notion
- Qwen 3.7 Flash: Confluence; alternatives Document360, Notion
- Kimi K2: Hudu; alternatives IT Glue, NinjaOne Documentation
- GLM 4.7 FlashX: Confluence, GitBook; alternatives Document360, NinjaOne Documentation, ONES Wiki
- MiniMax M2.5: ClickHelp, Document360; alternatives Knowmax, NinjaOne Documentation, Notion
- GPT-6 Luna: Hudu; alternatives Confluence, IT Glue
- Muse Glimmer 30B: Document360; alternatives Freshservice, GitBook

## Sources the answers cite

76 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- ones.com: 35 answers, 59 citations
- ferndesk.com: 29 answers, 31 citations
- document360.com: 26 answers, 30 citations
- aimultiple.com: 26 answers, 26 citations
- pageloop.ai: 25 answers, 25 citations
- clickup.com: 18 answers, 18 citations
- gitbook.com: 17 answers, 24 citations
- softwareadvice.com: 17 answers, 18 citations

Pages named in the most answers:

- https://ferndesk.com/blog/best-it-documentation-software (27 answers)
- https://aimultiple.com/it-documentation-software (26 answers)
- https://pageloop.ai/blog/best-it-documentation-software-tools (25 answers)
- https://document360.com/blog/it-documentation-software (22 answers)
- https://clickup.com/blog/it-documentation-software (17 answers)
- https://ones.com/blog/solution-guide/best-documentation-tools-2026 (16 answers)
- https://softwareadvice.com/it-documentation (14 answers)
- https://startup-house.com/blog/modern-technical-documentation-tools (14 answers)
- https://atera.com/blog/best-it-documentation-software (13 answers)
- https://eyer.ai/blog/10-best-it-documentation-software-2024 (13 answers)

## Warned against

- Confluence: 13 of 60 labels negative. "Platforms to Avoid or Use Cautiously ... Confluence (Atlassian) Major Red Flags: - Slow performance" (GLM 4.7 FlashX, negative prompt)
- Notion: 12 of 50 labels negative. "Avoid for enterprise IT due to potential sprawl and compliance gaps." (Grok 4.20, negative prompt)
- SharePoint: 5 of 9 labels negative. "Storing system passwords, API keys, or break-glass credentials in plain text inside SharePoint... is a severe security risk" (Gemini 3.5 Flash, negative prompt)
- IT Glue: 8 of 38 labels negative. "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, negative prompt)

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, October 2026 Edition, www.gane.ai/index/it.