# Incident management and on-call: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "incident management platform" and as "on-call scheduling and alerting tool", six framings each, to fourteen models with search on, on behalf of a mid-market B2B company. Page: https://www.gane.ai/index/it/operations/incident-management-and-on-call

**Standing:** incident.io leads with 47% of first choices; verdict clear leader. 57 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [incident.io](https://www.gane.ai/index/it/vendors/incident-io/index.md) | 47% | 3% | 66 |
| 2 | [PagerDuty](https://www.gane.ai/index/it/vendors/pagerduty/index.md) | 25% | 21% | 70 |
| 3 | [Rootly](https://www.gane.ai/index/it/vendors/rootly/index.md) | 9% | 2% | 42 |
| 4 | [FireHydrant](https://www.gane.ai/index/it/vendors/firehydrant/index.md) | 4% | 9% | 34 |
| 5 | [Squadcast](https://www.gane.ai/index/it/vendors/squadcast/index.md) | 4% | 0% | 20 |
| 6 | [Better Stack](https://www.gane.ai/index/it/vendors/better-stack/index.md) | 4% | 5% | 20 |
| 12 | [Jira Service Management](https://www.gane.ai/index/it/vendors/jira-service-management/index.md) | 0% | 6% | 32 |
| 13 | [Grafana IRM](https://www.gane.ai/index/it/vendors/grafana-irm/index.md) | 0% | 11% | 18 |
| 14 | [Freshservice](https://www.gane.ai/index/it/vendors/freshservice/index.md) | 0% | 21% | 14 |
| 16 | [xMatters](https://www.gane.ai/index/it/vendors/xmatters/index.md) | 0% | 15% | 13 |
| 27 | [Splunk On-Call](https://www.gane.ai/index/it/vendors/splunk-on-call/index.md) | 0% | 37% | 19 |
| 73 | [ServiceNow ITSM](https://www.gane.ai/index/it/vendors/servicenow-itsm/index.md) | 0% | 50% | 24 |

Rank is by share of first choices among all 74 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Zenduty; alternatives Freshservice, Jira Service Management, Rootly, Squadcast
- GPT-5.4 mini: PagerDuty; alternatives FireHydrant, Jira Service Management, Rootly, xMatters
- Gemini 3.5 Flash: incident.io; alternatives FireHydrant, Jira Service Management, Rootly
- Perplexity Sonar: PagerDuty; alternatives Better Stack, Freshservice, Jira Service Management, Squadcast
- Grok 4.20: Rootly, incident.io; alternatives Freshservice, Jira Service Management, PagerDuty
- Mistral Small: incident.io
- DeepSeek V4 Flash: incident.io; alternatives FireHydrant, PagerDuty, Rootly, Squadcast
- Llama 4 Maverick: incident.io; alternatives Freshservice, PagerDuty, Squadcast
- Qwen 3.7 Flash: incident.io; alternatives Opsgenie, PagerDuty
- Kimi K2: incident.io; alternatives FireHydrant, PagerDuty, Rootly
- GLM 4.7 FlashX: incident.io; alternatives Jira Service Management, PagerDuty, ServiceNow ITSM
- MiniMax M2.5: incident.io; alternatives FireHydrant, Rootly
- GPT-6 Luna: incident.io; alternatives PagerDuty, Rootly
- Muse Glimmer 30B: incident.io; alternatives All Quiet, FireHydrant, OnPage, PagerDuty

## Sources the answers cite

75 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- incident.io: 53 answers, 148 citations
- rootly.com: 29 answers, 51 citations
- pagerduty.com: 21 answers, 29 citations
- g2.com: 20 answers, 35 citations
- ones.com: 16 answers, 18 citations
- motadata.com: 15 answers, 15 citations
- allquiet.app: 13 answers, 13 citations
- instatus.com: 12 answers, 17 citations

Pages named in the most answers:

- https://incident.io/blog/best-incident-response-tools-2026.md (16 answers)
- https://motadata.com/blog/incident-management-tools (14 answers)
- https://ilert.com/incident-management-buyers-guide (12 answers)
- https://incident.io/pricing (12 answers)
- https://allquiet.app/blog/top-incident-management-solutions (11 answers)
- https://rootly.com/sre/choose-the-right-incident-platform-12-solutions-compared (10 answers)
- https://fliplet.com/blog/10-best-incident-management-software (9 answers)
- https://g2.com/categories/incident-management (9 answers)
- https://newrelic.com/blog/observability/incident-management-tools (9 answers)
- https://augmentcode.com/tools/best-incident-management-software (8 answers)

## Warned against

- Opsgenie: 31 of 43 labels negative. "Atlassian ended sales for Opsgenie on June 4, 2025, and the platform is scheduled to be shut down on April 5, 2027. This makes it a risky choice" (Mistral Small, negative prompt)
- PagerDuty: 15 of 70 labels negative. "Avoid or be very cautious with: Opsgenie (end-of-life), PagerDuty (cost/complexity issues)" (Kimi K2, negative prompt)
- ServiceNow ITSM: 12 of 24 labels negative. "ServiceNow ITSM (if you need real-time DevOps incident response rather than enterprise ITSM workflows)" (Kimi K2, negative prompt)
- Splunk On-Call: 7 of 19 labels negative. "Avoid legacy options like VictorOps (now Splunk On-Call) unless you're Splunk-heavy" (Grok 4.20, paraphrase prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: incident.io at 47%.

- incident.io: 32% to 47%, +15. Cleared the floor by 4 points · rank 1 of 74, unchanged.
- PagerDuty: 15% to 25%, +10. Inside the floor by 1 point · rank 2 of 74, unchanged.
- Freshservice: 10% to 0%, −10. Inside the floor by 1 point · rank 3 → 14 of 74.
- Grafana IRM: 7% to 0%, −7. Inside the floor by 4 points · rank 5 → 13 of 74.
- Opsgenie: 7% to 0%, −7. Inside the floor by 4 points · rank 6 → 74 of 74.
- Rootly: 5% to 9%, +4. Inside the floor by 7 points · rank 7 → 3 of 74.
- Squadcast: 8% to 4%, −4. Inside the floor by 7 points · rank 4 → 5 of 74.
- FireHydrant: 2% to 4%, +2. Inside the floor by 9 points · rank 9 → 4 of 74.
- Splunk On-Call: 2% to 0%, −2. Inside the floor by 9 points · rank 12 → 27 of 74.
- Better Stack: 5% to 4%, −1. Inside the floor by 10 points · rank 8 → 6 of 74.
- Jira Service Management: 0% to 0%, ±0. Inside the floor by 11 points · rank 16 → 12 of 74.
- xMatters: 0% to 0%, ±0. Inside the floor by 11 points · rank 18 → 16 of 74.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.