# Incident management and on-call for enterprise buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "incident management platform" and as "on-call scheduling and alerting tool", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Page: https://www.gane.ai/index/it/operations/incident-management-and-on-call/2026-11/enterprise

**Standing:** PagerDuty leads with 53% of first choices; verdict clear leader. 51 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [PagerDuty](https://www.gane.ai/index/it/vendors/pagerduty/index.md) | 53% | 26% | 78 |
| 2 | [incident.io](https://www.gane.ai/index/it/vendors/incident-io/index.md) | 18% | 12% | 58 |
| 3 | [AlertOps](https://www.gane.ai/index/it/vendors/alertops/index.md) | 8% | 5% | 20 |
| 4 | [Rootly](https://www.gane.ai/index/it/vendors/rootly/index.md) | 4% | 8% | 36 |
| 5 | [ServiceNow ITSM](https://www.gane.ai/index/it/vendors/servicenow-itsm/index.md) | 4% | 20% | 41 |
| 7 | [Jira Service Management](https://www.gane.ai/index/it/vendors/jira-service-management/index.md) | 2% | 14% | 42 |
| 8 | [xMatters](https://www.gane.ai/index/it/vendors/xmatters/index.md) | 2% | 12% | 33 |
| 9 | [FireHydrant](https://www.gane.ai/index/it/vendors/firehydrant/index.md) | 2% | 11% | 19 |
| 12 | [Grafana IRM](https://www.gane.ai/index/it/vendors/grafana-irm/index.md) | 0% | 8% | 12 |
| 15 | [Datadog Incident Response](https://www.gane.ai/index/it/vendors/datadog-incident-response/index.md) | 0% | 18% | 11 |
| 17 | [Splunk On-Call](https://www.gane.ai/index/it/vendors/splunk-on-call/index.md) | 0% | 33% | 15 |
| 64 | [Opsgenie](https://www.gane.ai/index/it/vendors/opsgenie/index.md) | 0% | 64% | 47 |

Rank is by share of first choices among all 64 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: PagerDuty, Rootly; alternatives ServiceNow ITSM, incident.io
- GPT-5.4 mini: PagerDuty; alternatives Jira Service Management, Opsgenie, Splunk On-Call, xMatters
- Gemini 3.5 Flash: incident.io; alternatives Jira Service Management, PagerDuty, Rootly, ServiceNow ITSM
- Perplexity Sonar: PagerDuty; alternatives AlertOps, Datadog Incident Response, Jira Service Management, Rootly
- Grok 4.20: ServiceNow ITSM; alternatives PagerDuty, Rootly
- Mistral Small: PagerDuty; alternatives Jira Service Management, ServiceNow ITSM, incident.io
- DeepSeek V4 Flash: incident.io; alternatives PagerDuty, ServiceNow ITSM
- Llama 4 Maverick: no first choice
- Qwen 3.7 Flash: PagerDuty; alternatives Jira Service Management, Rootly, ServiceNow ITSM, incident.io
- Kimi K2: PagerDuty; alternatives Jira Service Management, ServiceNow ITSM, incident.io
- GLM 4.7 FlashX: PagerDuty; alternatives AlertOps, Jira Service Management, Opsgenie, Rootly
- MiniMax M2.5: AlertOps; alternatives PagerDuty, incident.io
- GPT-6 Luna: PagerDuty, incident.io; alternatives Rootly, ServiceNow ITSM
- Muse Glimmer 30B: PagerDuty; alternatives AlertOps, Rootly, ServiceNow ITSM, incident.io

## Sources the answers cite

76 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- incident.io: 52 answers, 196 citations
- rootly.com: 39 answers, 64 citations
- alertops.com: 34 answers, 40 citations
- pagerduty.com: 30 answers, 56 citations
- atlassian.com: 20 answers, 22 citations
- g2.com: 17 answers, 25 citations
- motadata.com: 17 answers, 17 citations
- allquiet.app: 15 answers, 16 citations

Pages named in the most answers:

- https://alertops.com/blogs/enterprise-incident-management-software (30 answers)
- https://incident.io/blog/incident-management-tools-for-enterprise (21 answers)
- https://incident.io/enterprise (19 answers)
- https://motadata.com/blog/incident-management-tools (17 answers)
- https://incident.io/blog/best-incident-response-tools-2026 (13 answers)
- https://onpage.com/best-incident-management-software-guide (12 answers)
- https://rootly.com/sre/enterprise-incident-management-solutions-2026-top-10-tools (12 answers)
- https://complyjet.com/blog/best-incident-management-software (9 answers)
- https://incident.io/blog/incident-management-pricing-comparison-2026.md (9 answers)
- https://incident.io/blog/incident-management-tools-sre-teams (9 answers)

## Warned against

- Opsgenie: 30 of 47 labels negative. "Atlassian announced the Opsgenie sunset with End of Sale effective June 4, 2025... Large enterprises currently using Opsgenie need to plan migration strategies now." (Claude Haiku 4.5, negative prompt)
- PagerDuty: 20 of 78 labels negative. "Platforms to Avoid for Predictable Costs ... PagerDuty is established but expensive at scale" (Claude Haiku 4.5, budget prompt)
- ServiceNow ITSM: 8 of 41 labels negative. "Avoid for this use case: ServiceNow, despite being the most powerful enterprise ITSM suite, is the least predictable in terms of total cost" (DeepSeek V4 Flash, budget prompt)
- Jira Service Management: 6 of 42 labels negative. "many analysts say “JSM isn’t incident management.”" (GLM 4.7 FlashX, negative prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
Same leader: PagerDuty at 53%.

- AlertOps: 0% to 8%, +8. Inside the floor by 3 points · rank 27 → 3 of 64.
- Jira Service Management: 8% to 2%, −6. Inside the floor by 5 points · rank 4 → 7 of 64.
- PagerDuty: 57% to 53%, −4. Inside the floor by 7 points · rank 1 of 64, unchanged.
- Rootly: 0% to 4%, +4. Inside the floor by 7 points · rank 9 → 4 of 64.
- ServiceNow ITSM: 8% to 4%, −4. Inside the floor by 7 points · rank 3 → 5 of 64.
- Opsgenie: 4% to 0%, −4. Inside the floor by 7 points · rank 5 → 64 of 64.
- xMatters: 0% to 2%, +2. Inside the floor by 9 points · rank 10 → 8 of 64.
- FireHydrant: 0% to 2%, +2. Inside the floor by 9 points · rank 11 → 9 of 64.
- Splunk On-Call: 2% to 0%, −2. Inside the floor by 9 points · rank 6 → 17 of 64.
- incident.io: 18% to 18%, ±0. Inside the floor by 11 points · rank 2 of 64, unchanged.
- Grafana IRM: 0% to 0%, ±0. Inside the floor by 11 points · rank 12 of 64, unchanged.
- Datadog Incident Response: 0% to 0%, ±0. New · not ranked in October 2026 · rank 15 of 64.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.