# AIOps platforms for enterprise buyers: what AI models recommend, November 2026

Gane Index, November 2026 Edition. Asked as "AIOps platform" and as "IT event correlation and noise reduction tool", six framings each, to fourteen models with search on, on behalf of an enterprise B2B company. Added to the November 2026 Edition. Page: https://www.gane.ai/index/it/operations/aiops-platforms/2026-11/enterprise

**Standing:** BigPanda leads with 28% of first choices; verdict contested. 47 first choices across the direct, paraphrase, budget and scale prompts.

## First-choice share

| Rank | Product | Share | Negative rate | Labels |
|---|---|---|---|---|
| 1 | [BigPanda](https://www.gane.ai/index/it/vendors/bigpanda/index.md) | 28% | 6% | 47 |
| 2 | [Dynatrace](https://www.gane.ai/index/it/vendors/dynatrace/index.md) | 26% | 14% | 51 |
| 4 | [ServiceNow ITOM](https://www.gane.ai/index/it/vendors/servicenow-itom/index.md) | 6% | 11% | 28 |
| 5 | [New Relic Applied Intelligence](https://www.gane.ai/index/it/vendors/new-relic-applied-intelligence/index.md) | 6% | 12% | 24 |
| 6 | [ServiceNow IT Operations Management](https://www.gane.ai/index/it/vendors/servicenow-it-operations-management/index.md) | 4% | 16% | 19 |
| 7 | [Splunk IT Service Intelligence](https://www.gane.ai/index/it/vendors/splunk-it-service-intelligence/index.md) | 2% | 20% | 15 |
| 15 | [Splunk](https://www.gane.ai/index/it/vendors/splunk/index.md) | 2% | 36% | 11 |
| 16 | [Moogsoft](https://www.gane.ai/index/it/vendors/moogsoft/index.md) | 2% | 47% | 15 |
| 17 | [Datadog](https://www.gane.ai/index/it/vendors/datadog/index.md) | 0% | 24% | 41 |
| 18 | [Splunk ITSI](https://www.gane.ai/index/it/vendors/splunk-itsi/index.md) | 0% | 0% | 12 |
| 19 | [IBM Cloud Pak for AIOps](https://www.gane.ai/index/it/vendors/ibm-cloud-pak-for-aiops/index.md) | 0% | 25% | 20 |
| 20 | [PagerDuty AIOps](https://www.gane.ai/index/it/vendors/pagerduty-aiops/index.md) | 0% | 23% | 26 |

Rank is by share of first choices among all 92 products named; products with the same share are tied, and the order among them carries no meaning. The table lists those with at least 10 labels.

## Each model's first choice on the direct prompt

- Claude Haiku 4.5: Dynatrace; alternatives BigPanda, IBM Cloud Pak for AIOps, ServiceNow ITOM, Splunk ITSI
- GPT-5.4 mini: Dynatrace; alternatives Datadog, IBM Concert Operate, New Relic Applied Intelligence, PagerDuty AIOps
- Gemini 3.5 Flash: Dynatrace; alternatives BigPanda, Datadog, ServiceNow ITOM, Splunk ITSI
- Perplexity Sonar: ServiceNow ITOM; alternatives BigPanda, Coralogix, Datadog, Dynatrace
- Grok 4.20: Dynatrace, ServiceNow IT Operations Management (ITOM) with AIOps; alternatives BigPanda, IBM Cloud Pak for AIOps, ScienceLogic AI Platform
- Mistral Small: Dynatrace, ServiceNow IT Operations Management; alternatives BigPanda, Digitate ignio AIOps
- DeepSeek V4 Flash: Dynatrace; alternatives BigPanda, Datadog, IBM Cloud Pak for AIOps, ServiceNow IT Operations Management
- Llama 4 Maverick: Dynatrace; alternatives Atera, Datadog, Digitate ignio AIOps, New Relic Applied Intelligence
- Qwen 3.7 Flash: Dynatrace; alternatives BigPanda, Datadog, IBM Cloud Pak for AIOps, ServiceNow IT Operations Management
- Kimi K2: Dynatrace; alternatives BigPanda, IBM Cloud Pak for AIOps, ServiceNow IT Operations Management
- GLM 4.7 FlashX: no first choice
- MiniMax M2.5: Dynatrace; alternatives BigPanda, Digitate ignio AIOps, ServiceNow IT Operations Management
- GPT-6 Luna: ServiceNow ITOM; alternatives BigPanda, Dynatrace, Splunk ITSI
- Muse Glimmer 30B: Dynatrace; alternatives Datadog, IBM Cloud Pak for AIOps, IBM Instana, ServiceNow IT Operations Management

## Sources the answers cite

76 of 84 answers came back with a source list, from 14 of 14 models. Sites named in the most answers:

- g2.com: 42 answers, 65 citations
- newrelic.com: 33 answers, 40 citations
- servicenow.com: 25 answers, 40 citations
- novaaiops.com: 19 answers, 25 citations
- zapier.com: 19 answers, 19 citations
- bigpanda.io: 17 answers, 28 citations
- manageengine.com: 17 answers, 18 citations
- motadata.com: 16 answers, 17 citations

Pages named in the most answers:

- https://g2.com/categories/aiops-platforms (24 answers)
- https://g2.com/categories/aiops-platforms/enterprise (21 answers)
- https://zapier.com/blog/aiops-platform (19 answers)
- https://motadata.com/blog/aiops-platforms (16 answers)
- https://manageengine.com/it-operations-management/aiops/best-aiops-platforms-enterprises.html (15 answers)
- https://servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/analyst-report/ar-payr-g2-spring-2026-enterprise-grid-report-itops.pdf (15 answers)
- https://kanerika.com/blogs/aiops-tools (13 answers)
- https://capterra.com/aiops-platforms-software (11 answers)
- https://gane.ai/index/it/operations/aiops-platforms/enterprise (11 answers)
- https://newrelic.com/info/best-aiops-tools (11 answers)

## Warned against

- Datadog: 10 of 41 labels negative. "Avoid Consumption-Heavy Models: Steer clear of pure usage-based options like Datadog, New Relic, or Splunk" (Grok 4.20, budget prompt)
- Dynatrace: 7 of 51 labels negative. "consumption-based pricing can become unpredictable as telemetry grows, and it often requires significant training and operational ownership" (GPT-5.4 mini, negative prompt)
- Moogsoft: 7 of 15 labels negative. "Post-acquisition integration often leads to slowed feature innovation... (e.g., Moogsoft acquired by Dell, OpsRamp acquired by HPE)." (Gemini 3.5 Flash, negative prompt)
- PagerDuty AIOps: 6 of 26 labels negative. "Platforms to Avoid for Your Use Case ... Per-user pricing ($21–41/user/month) plus separate AIOps add-on" (Kimi K2, budget prompt)

## Movement since October 2026

Floor: 11 points of share, measured on the calibration repeat.
New leader: Dynatrace (39%) to BigPanda (28%). Margin 2 points, within noise.

- Dynatrace: 39% to 26%, −13. Cleared the floor by 2 points · rank 1 → 2 of 92.
- New Relic Applied Intelligence: 2% to 6%, +4. Inside the floor by 7 points · rank 8 → 5 of 92.
- Datadog: 4% to 0%, −4. Inside the floor by 7 points · rank 6 → 17 of 92.
- OpenObserve: 7% to 9%, +2. Inside the floor by 9 points · rank 4 → 3 of 92.
- ServiceNow ITOM: 4% to 6%, +2. Inside the floor by 9 points · rank 5 → 4 of 92.
- ServiceNow IT Operations Management: 2% to 4%, +2. Inside the floor by 9 points · rank 7 → 6 of 92.
- Splunk IT Service Intelligence: 0% to 2%, +2. Inside the floor by 9 points · rank 17 → 7 of 92.
- Splunk: 0% to 2%, +2. Inside the floor by 9 points · rank 14 → 15 of 92.
- Moogsoft: 0% to 2%, +2. Inside the floor by 9 points · rank 11 → 16 of 92.
- BigPanda: 28% to 28%, ±0. Inside the floor by 11 points · rank 2 → 1 of 92.
- Splunk ITSI: 0% to 0%, ±0. Inside the floor by 11 points · rank 19 → 18 of 92.
- IBM Cloud Pak for AIOps: 0% to 0%, ±0. Inside the floor by 11 points · rank 16 → 19 of 92.

## Record

- Method: https://www.gane.ai/index/it/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/it.