# Zoom Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/hr/vendors/zoom-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Workforce management suites](https://www.gane.ai/index/hr/core/workforce-management-suites/index.md) | 0% | 80 | 100% | 1 |

## And against it

- "their integrated workforce management features lag significantly behind dedicated platforms" (Qwen 3.7 Flash, Workforce management sui)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoom Contact Center, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- aspect.com: 1
- assembled.com: 1
- capterra.com: 1
- ccplanning.net: 1
- chicomm.com: 1
- g2.com: 1
- infor.com: 1
- linkedin.com: 1
- reddit.com: 1
- resources.rework.com: 1

### Pages cited

- https://aspect.com/resources/5-common-mistakes-selecting-workforce-management-solution: 1
- https://aspect.com/resources/the-hidden-cost-of-switching-wfm-solutions: 1
- https://assembled.com/blog/is-your-wfm-tool-draining-your-time-and-money: 1
- https://assembled.com/blog/what-to-look-for-and-what-to-avoid-when-buying-wfm-in-2026: 1
- https://assembled.com/page/best-workforce-management-software: 1
- https://capterra.com/p/228475/WorkforceHub/reviews: 1
- https://ccplanning.net/articles/choosing-a-wfm-system.html: 1
- https://chicomm.com/blog/5-signs-of-an-outdated-workforce-management-system: 1

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.