# Zoho Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 24 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/hr/vendors/zoho-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 22% | 1 | 0% | 24 |

## What the models said for it

- "Tight but paid budget: Zoho Desk from $7/agent/mo billed annually... it's the most commonly recommended "budget, small HR teams" option." (Muse Glimmer 30B, HR help desk)
- "Zero Monthly Cost | Jira Service Management or Zoho Desk (Free tier limits to 3 agents)" (Qwen 3.7 Flash, HR help desk)
- "Start with Zoho Desk's free plan (up to 3 agents) – it's the most feature-rich free option" (Kimi K2, HR help desk)
- "If you need a free option, Jira Service Management or Zoho Desk are the best choices." (Mistral Small, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 0 | 1 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 0 | 2 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoho Desk, from 57 of the 58 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 33
- firsthr.app: 25
- capterra.com: 22
- kurums.com: 17
- eesel.ai: 14
- peoplemanagingpeople.com: 14
- g2.com: 13
- talenthr.io: 13
- b2breviews.com: 12
- featurebase.app: 12

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 33
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 24
- https://kurums.com/best-hr-case-management-software-2026-comparison: 17
- https://featurebase.app/blog/hr-help-desk-ticketing-system: 12
- https://serval.com/blog/best-hr-ticketing-systems: 11
- https://talenthr.io/blog/hr-tools-for-small-business: 11
- https://b2breviews.com/hr-software: 10
- https://helpscout.com/helpu/choosing-help-desk-software: 9

## In its own words

What Zoho Desk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Being the industry's first context-aware help desk software (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- For: customer service teams (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Price stated: The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely. (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Free plan or trial: use our free version indefinitely; No credit card required. (https://www.zoho.com/desk/why-choose-zoho-desk.html)
- Certifications: SOC 2, GDPR, HIPAA, CCPA
- Hosting: 16 available locations, US
- Customers named: Mitrefinch

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.