# Zoho Desk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 205 of the 252 answers in the 1 category where Zoho Desk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/hr/vendors/zoho-desk/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 56
- BambooHR: 15
- Zoho People: 10
- Dovetail Software: 9
- Jira Service Management: 8
- Freshservice: 6

## HR help desk and case management

**Small business**: 62 of 84 answers did not name Zoho Desk (Zoho Desk is #3 of 15 at 14%).

- BambooHR: first choice in 14 of those 62
- Zoho People: first choice in 10 of those 62
- Jira Service Management: first choice in 6 of those 62
- Gusto: first choice in 4 of those 62
- HiBob: first choice in 3 of those 62
- Freshdesk: first choice in 2 of those 62
- Rippling: first choice in 2 of those 62
- Dovetail Software: first choice in 1 of those 62

**Mid-market**: 62 of 84 answers did not name Zoho Desk (Zoho Desk is #1 of 12 at 22%).

- ServiceNow HR Service Delivery: first choice in 16 of those 62
- Dovetail Software: first choice in 8 of those 62
- Freshservice: first choice in 4 of those 62
- Freshservice for Business Teams: first choice in 2 of those 62
- BambooHR: first choice in 1 of those 62
- HR Acuity: first choice in 1 of those 62
- HiBob: first choice in 1 of those 62
- Rippling: first choice in 1 of those 62

**Enterprise**: 81 of 84 answers did not name Zoho Desk.

- ServiceNow HR Service Delivery: first choice in 40 of those 81
- Zendesk: first choice in 3 of those 81
- Freshservice: first choice in 2 of those 81
- Jira Service Management: first choice in 2 of those 81
- Workday HCM: first choice in 2 of those 81
- Desk365: first choice in 1 of those 81
- Freshdesk: first choice in 1 of those 81
- HelpSpot: first choice in 1 of those 81

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.