# Zendesk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 212 of the 252 answers in the 1 category where Zendesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/hr/vendors/zendesk/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 43
- Zoho Desk: 19
- Jira Service Management: 16
- BambooHR: 12
- Zoho People: 12
- Dovetail Software: 8

## HR help desk and case management

**Small business**: 75 of 84 answers did not name Zendesk (Zendesk is #10 of 15 at 2%).

- BambooHR: first choice in 12 of those 75
- Jira Service Management: first choice in 11 of those 75
- Zoho People: first choice in 10 of those 75
- Zoho Desk: first choice in 8 of those 75
- Freshdesk: first choice in 4 of those 75
- Gusto: first choice in 3 of those 75
- Rippling: first choice in 3 of those 75
- Suptask: first choice in 3 of those 75

**Mid-market**: 73 of 84 answers did not name Zendesk (Zendesk is #9 of 12 at 2%).

- ServiceNow HR Service Delivery: first choice in 13 of those 73
- Zoho Desk: first choice in 11 of those 73
- Dovetail Software: first choice in 8 of those 73
- Freshservice: first choice in 4 of those 73
- Jira Service Management: first choice in 4 of those 73
- Freshservice for Business Teams: first choice in 2 of those 73
- Serval: first choice in 2 of those 73
- Zoho People: first choice in 2 of those 73

**Enterprise**: 64 of 84 answers did not name Zendesk (Zendesk is #2 of 13 at 8%).

- ServiceNow HR Service Delivery: first choice in 30 of those 64
- Workday HCM: first choice in 2 of those 64
- Desk365: first choice in 1 of those 64
- HelpSpot: first choice in 1 of those 64
- Jira Service Management: first choice in 1 of those 64
- Leena AI: first choice in 1 of those 64
- Oracle HR Help Desk: first choice in 1 of those 64
- ServiceNow Human Resources Service Delivery: first choice in 1 of those 64

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.