# Workday HR Service Delivery alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 237 of the 252 answers in the 1 category where Workday HR Service Delivery holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/hr/vendors/workday-hr-service-delivery/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 46
- Zoho Desk: 20
- Jira Service Management: 19
- BambooHR: 14
- Zoho People: 13
- Freshservice: 11

## HR help desk and case management

**Small business**: 83 of 84 answers did not name Workday HR Service Delivery (Workday HR Service Delivery is #13 of 15 at 0%).

- BambooHR: first choice in 14 of those 83
- Jira Service Management: first choice in 12 of those 83
- Zoho People: first choice in 11 of those 83
- Zoho Desk: first choice in 9 of those 83
- Freshdesk: first choice in 5 of those 83
- Gusto: first choice in 4 of those 83
- HiBob: first choice in 3 of those 83
- Rippling: first choice in 3 of those 83

**Mid-market**: 75 of 84 answers did not name Workday HR Service Delivery (Workday HR Service Delivery is #11 of 12 at 0%).

- Zoho Desk: first choice in 11 of those 75
- ServiceNow HR Service Delivery: first choice in 10 of those 75
- Dovetail Software: first choice in 8 of those 75
- Freshservice: first choice in 8 of those 75
- Jira Service Management: first choice in 5 of those 75
- Serval: first choice in 2 of those 75
- Zoho People: first choice in 2 of those 75
- Atomicwork: first choice in 1 of those 75

**Enterprise**: 79 of 84 answers did not name Workday HR Service Delivery (Workday HR Service Delivery is #13 of 13 at 0%).

- ServiceNow HR Service Delivery: first choice in 36 of those 79
- Zendesk: first choice in 4 of those 79
- Freshservice: first choice in 3 of those 79
- HelpSpot: first choice in 2 of those 79
- Jira Service Management: first choice in 2 of those 79
- Workday HCM: first choice in 2 of those 79
- Desk365: first choice in 1 of those 79
- Freshdesk: first choice in 1 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.