# ServiceNow Virtual Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/servicenow-virtual-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR AI assistants](https://www.gane.ai/index/hr/experience/hr-ai-assistants/index.md) | 0% | 42 | 0% | 2 |

## What the models said for it

- "Leena AI and ServiceNow are leading this transition with promises of 70%+ ticket auto-resolution and proactive automation." (MiniMax M2.5, HR AI assistants)
- "Unified IT and HR service delivery; converges case management at scale" (GLM 4.7 FlashX, HR AI assistants)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceNow Virtual Agent, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- moveworks.com: 5
- humand.co: 2
- leena.ai: 2
- paycor.com: 2
- ringover.com: 2
- workativ.com: 2
- aws.amazon.com: 1
- benefitnews.com: 1
- botsify.com: 1
- capterra.com: 1

### Pages cited

- https://moveworks.com/us/en/resources/blog/best-hr-chatbot-software: 4
- https://humand.co/en/compare/best-ai-powered-hr-software-tools: 2
- https://paycor.com/resource-center/articles/ai-tools-for-hr: 2
- https://ringover.com/blog/chatbot-hr: 2
- https://workativ.com/hr/blog/enterprise-ai-hr-chatbots: 2
- https://aws.amazon.com/marketplace/pp/prodview-wxzm2vdwam5d6: 1
- https://benefitnews.com/news/best-recruitment-hr-chatbots-to-automate-with: 1
- https://botsify.com/blog/best-ai-agents-for-hr-teams: 1

## In its own words

What ServiceNow Virtual Agent's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Customers named: FedEx

## What it publishes

Every page servicenow.com exposes, read 2026-09-29: 1575 addresses. By kind, pages and the last 90 days:

- webinar or virtual event: 8 pages, 0 in the last 90 days, latest 2025-03-26
- conference or event: 25 pages, 4 in the last 90 days, latest 2026-09-02
- Recent: 2026-09-02 conference or event: Security  risk digital summit  day 2 managing cyber risk in the ai enterprise indiaasia session https://hub.servicenow.com/wcc/eh/1237365/lp/5416689/security__risk_digital_summit__day_2_managing_cyber_risk_in_the_ai_enterprise_indiaasia_session
- Recent: 2026-09-02 conference or event: Security  risk digital summit  day 2 managing cyber risk in the ai enterprise anz session https://hub.servicenow.com/wcc/eh/1237365/lp/5416688/security__risk_digital_summit__day_2_managing_cyber_risk_in_the_ai_enterprise_anz_session
- Recent: 2026-09-01 conference or event: Security  risk digital summit  day 1 from exposure to action anz session https://hub.servicenow.com/wcc/eh/1237365/lp/5416686/security__risk_digital_summit__day_1_from_exposure_to_action_anz_session
- Recent: 2026-09-01 conference or event: Security  risk digital summit  day 1 from exposure to action indiaasia session https://hub.servicenow.com/wcc/eh/1237365/lp/5416687/security__risk_digital_summit__day_1_from_exposure_to_action_indiaasia_session
- Recent: 2025-10-30 conference or event: Put ai to work for retail  hospitality virtual summit https://hub.servicenow.com/wcc/eh/1237365/lp/5133076/put_ai_to_work_for_retail__hospitality_virtual_summit
- Recent: 2025-07-03 conference or event: Put ai to work for manufacturing virtual summit https://hub.servicenow.com/wcc/eh/1237365/lp/5014041/put_ai_to_work_for_manufacturing_virtual_summit

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.