# ProProfs Help Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/hr/vendors/proprofs-help-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 34 | 0% | 3 |

## What the models said for it

- "Best Free Forever Plan ... Easy-to-use with AI features" (Kimi K2, HR help desk)
- "2. ProProfs Help Desk - Best Free Option" (Claude Haiku 4.5, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs Help Desk, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- proprofsdesk.com: 5 (its own site)
- suptask.com: 3
- capterra.com: 2
- firsthr.app: 2
- leadchangegroup.com: 2
- serval.com: 2
- talenthr.io: 2
- apps365.com: 1
- asyntai.com: 1
- cofes.com: 1

### Pages cited

- https://proprofsdesk.com/blog/best-hr-ticketing-system: 5
- https://suptask.com/blog/best-hr-ticketing-system: 3
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 2
- https://leadchangegroup.com/hr-help-desk-software: 2
- https://serval.com/blog/best-hr-ticketing-systems: 2
- https://talenthr.io/blog/best-hr-software-for-small-business: 2
- https://apps365.com/blog/best-hr-ticketing-system: 1
- https://asyntai.com/blog/hr-help-desk-software: 1

## What it publishes

Every page proprofsdesk.com exposes, read 2026-09-29: 420 addresses. By kind, pages and the last 90 days:

- blog: 220 pages, 1 in the last 90 days, latest 2026-09-16
- case study: 8 pages, 0 in the last 90 days, latest undated
- comparison: 56 pages, 0 in the last 90 days, latest 2026-04-01
- template or tool: 2 pages, 1 in the last 90 days, latest 2026-08-27
- glossary or explainer: 14 pages, 0 in the last 90 days, latest 2024-10-09
- Recent: 2026-09-16 blog: Customer lifecycle management software https://www.proprofsdesk.com/blog/customer-lifecycle-management-software
- Recent: 2026-08-27 template or tool: Helpdesk buying checklist https://www.proprofsdesk.com/blog/helpdesk-buying-checklist
- Recent: 2026-04-01 comparison: Gmail vs help desk https://www.proprofsdesk.com/blog/gmail-vs-help-desk
- Recent: 2024-11-11 blog: Ai help desk management https://www.proprofsdesk.com/blog/ai-help-desk-management
- Recent: 2024-11-07 comparison: Freshdesk vs zoho desk https://www.proprofsdesk.com/blog/freshdesk-vs-zoho-desk
- Recent: 2024-10-17 comparison: Helpscout alternatives https://www.proprofsdesk.com/blog/helpscout-alternatives

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.