# Pendo: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/pendo

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Employee engagement surveys](https://www.gane.ai/index/hr/experience/employee-engagement-surveys/index.md) | 0% | 66 | 0% | 1 |
| [Employee onboarding](https://www.gane.ai/index/hr/experience/employee-onboarding/index.md) | 0% | 82 | 100% | 1 |

## And against it

- "it has been criticized by some users and has seen a slight decline in preference among mid-market B2B companies" (Mistral Small, Employee onboarding)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Pendo, from 3 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- appcues.com: 2
- bloomreach.com: 1
- brevo.com: 1
- clevertap.com: 1
- cloudtalk.io: 1
- gane.ai/index: 1
- gartner.com: 1
- larksuite.com: 1
- nextiva.com: 1
- pendo.io: 1 (its own site)

### Pages cited

- https://appcues.com/blog/best-appcues-alternatives: 1
- https://appcues.com/blog/product-adoption-software-platforms: 1
- https://appcues.com/blog/user-engagement-tools: 1
- https://bloomreach.com/en/blog/best-customer-engagement-platforms: 1
- https://brevo.com/blog/customer-engagement-platforms: 1
- https://clevertap.com/blog/best-customer-engagement-platforms: 1
- https://cloudtalk.io/blog/customer-engagement-platforms: 1
- https://www.gane.ai/index/gtm/customer/digital-adoption-and-onboarding: 1

## In its own words

What Pendo's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Product Context for Your Apps and AI Agents (https://pendo.io/)
- For: product, revenue, and IT teams (https://pendo.io/)
- Price stated: Free; Base; Core; Ultimate; Add Pendo AI to any Pendo plan (https://www.pendo.io/pricing)
- Free plan or trial: Start for free (https://pendo.io/)
- Integrations claimed: 85 (https://www.pendo.io/pricing)
- Certifications: GDPR, SOC 2 Type II, PCI DSS, HIPAA
- Customers named: Nelnet, CallRail, Procare, ClearCo, ADP, Pushpay, Datasite, Cohley

## What it publishes

Every page pendo.io exposes, read 2026-09-29: 3832 addresses. By kind, pages and the last 90 days:

- blog: 297 pages, 0 in the last 90 days, latest undated
- case study: 194 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 10 pages, 0 in the last 90 days, latest undated
- conference or event: 62 pages, 0 in the last 90 days, latest undated
- report or ebook: 5 pages, 0 in the last 90 days, latest undated
- comparison: 23 pages, 0 in the last 90 days, latest 2026-04-15
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 70 pages, 0 in the last 90 days, latest undated
- podcast or video: 212 pages, 0 in the last 90 days, latest undated
- news or press: 157 pages, 0 in the last 90 days, latest undated
- Recent: 2026-04-15 comparison: Buy vs build churn models https://www.pendo.io/pendo-blog/buy-vs-build-churn-models/

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.