# osTicket: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/osticket

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 41 | 0% | 2 |

## What the models said for it

- "Best Free/Open-Source Option ... Cons: Requires server hosting and maintenance costs" (DeepSeek V4 Flash, HR help desk)
- "Deploy osTicket for an entirely free, unconstrained setup." (Gemini 3.5 Flash, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named osTicket, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 3
- harmonizehq.com: 2
- zoho.com: 2
- alloysoftware.com: 1
- bamboohr.com: 1
- business-software.com: 1
- capterra.com: 1
- crm.org: 1
- desk365.io: 1
- eesel.ai: 1

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 3
- https://harmonizehq.com/blog/best-internal-help-desk-software: 2
- https://alloysoftware.com/blog/best-help-desk-software: 1
- https://bamboohr.com/hr-solutions/small-businesses: 1
- https://business-software.com/blog/affordable-hr-tools-small-businesses-love: 1
- https://capterra.com/p/110968/BambooHR: 1
- https://capterra.com/p/125118/osTicket: 1
- https://capterra.com/resources/human-resources-software-for-small-business: 1

## In its own words

What osTicket's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Get The World’s Most Popular Customer Support Software (https://osticket.com/)
- For: customer support (https://osticket.com/)
- Price stated: completely free (https://osticket.com/)
- Free plan or trial: Get Started For Free Today! (https://osticket.com/)

## What it publishes

Every page osticket.com exposes, read 2026-09-29: 121 addresses. By kind, pages and the last 90 days:

- blog: 56 pages, 0 in the last 90 days, latest 2026-06-17
- conference or event: 8 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-06-17 blog: Osticket v1 18 4 v1 17 8 available https://osticket.com/osticket-v1-18-4-v1-17-8-available
- Recent: 2026-01-15 blog: Osticket v1 18 3 v1 17 7 available https://osticket.com/osticket-v1-18-3-v1-17-7-available
- Recent: 2025-02-04 blog: Osticket v1 18 2 v1 17 6 available https://osticket.com/osticket-v1-18-2-v1-17-6-available
- Recent: 2023-10-25 blog: Osticket v1 18 1 v1 17 5 available https://osticket.com/osticket-v1-18-1-v1-17-5-available
- Recent: 2023-06-12 blog: Osticket v1 17 4 v1 18 available https://osticket.com/osticket-v1-17-4-v1-18-available
- Recent: 2023-03-08 blog: Osticket v1 16 6 v1 17 3 available https://osticket.com/osticket-v1-16-6-v1-17-3-available

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.