# Oracle Fusion Help Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/hr/vendors/oracle-fusion-help-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 58 | 0% | 1 |

## What the models said for it

- "Oracle Fusion Cloud HCM customers who want a help desk spanning more than HR." (GPT-6 Luna, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Oracle Fusion Help Desk, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- oracle.com: 3 (its own site)
- servicenow.com: 3
- workday.com: 3
- developer.ukg.com: 2
- help.sap.com: 2
- applaudhr.com: 1
- dovetailsoftware.com: 1
- hracuity.com: 1
- sapientinsights.com: 1

### Pages cited

- https://oracle.com/cx/service/help-desk: 3
- https://developer.ukg.com/hrsd/docs/hr-service-delivery-overview: 2
- https://help.sap.com/docs/SAP_SUCCESSFACTORS_ENTERPRISE_SERVICE_MANAGEMENT/5849835c9b0b4f9fa2eacab3a2cd18a9/sap-successfactors-enterprise-service-management: 2
- https://servicenow.com/docs/r/xanadu/employee-service-management/hr-service-delivery/hr-service-delivery-overview.html: 2
- https://workday.com/en-us/products/human-resource-management/hr-service-delivery.html: 2
- https://applaudhr.com/solutions/hr-service-delivery: 1
- https://dovetailsoftware.com/hr-case-management: 1
- https://hracuity.com/resources/reports/employee-relations-benchmark-study: 1

## What it publishes

Every page oracle.com exposes, read 2026-09-29: 10005 addresses. By kind, pages and the last 90 days:

- blog: 11 pages, 0 in the last 90 days, latest undated
- case study: 37 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 13 pages, 0 in the last 90 days, latest undated
- conference or event: 171 pages, 0 in the last 90 days, latest undated
- report or ebook: 13 pages, 0 in the last 90 days, latest undated
- comparison: 2 pages, 0 in the last 90 days, latest undated
- template or tool: 14 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 220 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.