# ManageEngine ServiceDesk Plus: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/manageengine-servicedesk-plus

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 38 | 0% | 2 |

## What the models said for it

- "ManageEngine ServiceDesk Plus is the safest pick for HR shared services that need SLA-driven, employee self-service ticket workflows" (Muse Glimmer 30B, HR help desk)
- "Other options include LiveAgent, ManageEngine ServiceDesk Plus, Zoho Desk, and HappyFox Help Desk." (Llama 4 Maverick, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ManageEngine ServiceDesk Plus, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- axiobench.com: 4
- b2breviews.com: 3
- capterra.com: 3
- g2.com: 3
- kurums.com: 3
- suptask.com: 3
- cofes.com: 2
- eesel.ai: 2
- firsthr.app: 2
- helpscout.com: 2

### Pages cited

- https://axiobench.com/best/hr-help-desk-software: 4
- https://kurums.com/best-hr-case-management-software-2026-comparison: 3
- https://suptask.com/blog/best-hr-ticketing-system: 3
- https://b2breviews.com/hr-software-for-small-businesses: 2
- https://capterra.com/help-desk-software: 2
- https://cofes.com/category/hr-software/page/2: 2
- https://eesel.ai/blog/hr-ticketing-system: 2
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 2

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.