# LiveAgent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/liveagent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 45 | 0% | 2 |

## What the models said for it

- "Other options include LiveAgent, ManageEngine ServiceDesk Plus, Zoho Desk, and HappyFox Help Desk." (Llama 4 Maverick, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named LiveAgent, from 6 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- axiobench.com: 6
- kurums.com: 5
- firsthr.app: 4
- suptask.com: 4
- b2breviews.com: 3
- eesel.ai: 3
- helpscout.com: 3
- leadchangegroup.com: 3
- zipdo.co: 3
- applaudhr.com: 2

### Pages cited

- https://axiobench.com/best/hr-help-desk-software: 6
- https://kurums.com/best-hr-case-management-software-2026-comparison: 5
- https://suptask.com/blog/best-hr-ticketing-system: 4
- https://eesel.ai/blog/hr-ticketing-system: 3
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 3
- https://helpscout.com/helpu/choosing-help-desk-software: 3
- https://leadchangegroup.com/hr-help-desk-software: 3
- https://zipdo.co/best/hr-help-desk-software: 3

## In its own words

What LiveAgent's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Help Desk Software & Live Chat; an all‑in‑one customer service platform with AI chatbot, live chat, ticketing, and call center (https://liveagent.com/)
- For: customer support teams (https://liveagent.com/)
- Price stated: LiveAgent pricing starts at $15 per agent/month (billed annually) (https://liveagent.com/)
- Starting price: 15 (https://liveagent.com/)
- Free plan or trial: 30-day free trial that requires no credit card (https://liveagent.com/)
- Integrations claimed: 200 (https://liveagent.com/); 216 (https://www.liveagent.com/integrations) (pages disagree)
- Certifications: GDPR
- Hosting: EU, US, SG, worldwide
- Customers named: M4Markets, CS Apparel Group, TAZAR Group, The Workplace Depot, CSI Products, Lucky-Bike, Slido, Partly

## What it publishes

Every page liveagent.com exposes, read 2026-09-29: 3130 addresses. By kind, pages and the last 90 days:

- blog: 245 pages, 67 in the last 90 days, latest 2026-09-22
- case study: 39 pages, 0 in the last 90 days, latest 2026-02-25
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2026-01-20
- conference or event: 1 pages, 0 in the last 90 days, latest 2026-01-20
- report or ebook: 13 pages, 0 in the last 90 days, latest 2026-01-20
- comparison: 101 pages, 72 in the last 90 days, latest 2026-09-22
- template or tool: 175 pages, 1 in the last 90 days, latest 2026-09-10
- glossary or explainer: 62 pages, 5 in the last 90 days, latest 2026-09-22
- news or press: 1 pages, 0 in the last 90 days, latest 2020-08-01
- Recent: 2026-09-22 comparison: Outlook alternative https://www.liveagent.com/outlook-alternative
- Recent: 2026-09-22 comparison: Call center alternatives https://www.liveagent.com/call-center-alternatives
- Recent: 2026-09-22 blog: Social media customer service https://www.liveagent.com/social-media-customer-service
- Recent: 2026-09-22 comparison: Collab alternative https://www.liveagent.com/collab-alternative
- Recent: 2026-09-22 comparison: Desk com alternative https://www.liveagent.com/desk-com-alternative
- Recent: 2026-09-22 comparison: Helprace alternative https://www.liveagent.com/helprace-alternative

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.