# Jira Service Management: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 22 judge labels across 1 category by 12 of 14 models. Page: https://www.gane.ai/index/hr/vendors/jira-service-management

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 10% | 4 | 5% | 22 |

## What the models said for it

- "0 budget, <3 agents: Jira Service Management free up to 3 agents or Spiceworks Cloud Help Desk free." (Muse Glimmer 30B, HR help desk)
- "Best low-budget pick: Jira Service Management (JSM), if your HR team has three agents or fewer." (GPT-6 Luna, HR help desk)
- "Zero Monthly Cost | Jira Service Management or Zoho Desk (Free tier limits to 3 agents)" (Qwen 3.7 Flash, HR help desk)
- "If you need a free option, Jira Service Management or Zoho Desk are the best choices." (Mistral Small, HR help desk)

## And against it

- "Basic Jira Service Desk setups, Zendesk without HR modules, or generic helpdesk software... Why be cautious: Standard IT ticketing tools lack the strict data privacy" (Gemini 3.5 Flash, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 1 | 4 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 1 | 3 | 0 | 0 | 4 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Jira Service Management, from 67 of the 73 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 33
- kurums.com: 27
- firsthr.app: 26
- atlassian.com: 18 (its own site)
- capterra.com: 16
- serval.com: 15
- talenthr.io: 14
- eesel.ai: 13
- peoplemanagingpeople.com: 13
- b2breviews.com: 12

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 33
- https://kurums.com/best-hr-case-management-software-2026-comparison: 27
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 22
- https://serval.com/blog/best-hr-ticketing-systems: 13
- https://b2breviews.com/hr-software: 11
- https://featurebase.app/blog/hr-help-desk-ticketing-system: 11
- https://cxeverywhere.com/tools/hr-case-management-software: 10
- https://flaree.app/blog/best-small-business-hr-software: 10

## In its own words

What Jira Service Management's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Deliver service at high velocity (https://atlassian.com/)
- For: IT professionals (https://atlassian.com/)
- Free plan or trial: Get it free (https://trust.atlassian.com)

## What it publishes

Every page atlassian.com exposes, read 2026-09-29: 39569 addresses. By kind, pages and the last 90 days:

- blog: 4124 pages, 18 in the last 90 days, latest 2026-09-28
- case study: 89 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 326 pages, 0 in the last 90 days, latest 2016-08-11
- conference or event: 70 pages, 5 in the last 90 days, latest 2026-10-15
- report or ebook: 249 pages, 0 in the last 90 days, latest undated
- comparison: 118 pages, 2 in the last 90 days, latest 2026-09-11
- template or tool: 292 pages, 0 in the last 90 days, latest 2025-08-18
- glossary or explainer: 784 pages, 0 in the last 90 days, latest 2026-04-09
- podcast or video: 14 pages, 4 in the last 90 days, latest 2026-09-16
- news or press: 8 pages, 0 in the last 90 days, latest 2022-03-03
- Recent: 2026-10-15 conference or event: Atlassian san francisco bay area presents build ai agents zero code amp get the inside scoop on team 26 europe https://ace.atlassian.com/events/details/atlassian-san-francisco-bay-area-presents-build-ai-agents-zero-code-amp-get-the-inside-scoop-on-team-26-europe/
- Recent: 2026-09-30 conference or event: Atlassian pasadena presents ai at the speed of live how to lead your digital ensemble https://ace.atlassian.com/events/details/atlassian-pasadena-presents-ai-at-the-speed-of-live-how-to-lead-your-digital-ensemble/
- Recent: 2026-09-29 conference or event: Atlassian boise presents get credentialed rovo fundamentals https://ace.atlassian.com/events/details/atlassian-boise-presents-get-credentialed-rovo-fundamentals/
- Recent: 2026-09-28 blog: Hidden cost manual alignment https://www.atlassian.com/blog/leadership/hidden-cost-manual-alignment
- Recent: 2026-09-28 blog: Four gaps strategy outcome https://www.atlassian.com/blog/leadership/four-gaps-strategy-outcome
- Recent: 2026-09-28 blog: Strategy shifts organization follow https://www.atlassian.com/blog/leadership/strategy-shifts-organization-follow

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.