# Intercom: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/intercom

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Employee engagement surveys](https://www.gane.ai/index/hr/experience/employee-engagement-surveys/index.md) | 0% | 58 | 0% | 1 |
| [HR AI assistants](https://www.gane.ai/index/hr/experience/hr-ai-assistants/index.md) | 0% | 126 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Intercom, from 1 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- appcues.com: 1
- bloomreach.com: 1
- brevo.com: 1
- clevertap.com: 1
- cloudtalk.io: 1
- larksuite.com: 1
- nextiva.com: 1
- smarte.pro: 1
- voiceflow.com: 1

### Pages cited

- https://appcues.com/blog/user-engagement-tools: 1
- https://bloomreach.com/en/blog/best-customer-engagement-platforms: 1
- https://brevo.com/blog/customer-engagement-platforms: 1
- https://clevertap.com/blog/best-customer-engagement-platforms: 1
- https://cloudtalk.io/blog/customer-engagement-platforms: 1
- https://larksuite.com/en_us/blog/customer-engagement: 1
- https://nextiva.com/blog/customer-engagement-software.html: 1
- https://nextiva.com/blog/digital-engagement-platform.html: 1

## In its own words

What Intercom's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: A complete system for human and AI customer service (https://intercom.com/)
- For: customer service (https://intercom.com/)
- Price stated: $19 Per Seat/Mo+$0.99 Per Outcome (https://intercom.com/)
- Starting price: 19 (https://intercom.com/)
- Free plan or trial: 14 day free trial. No credit card required. (https://intercom.com/)
- Certifications: HIPAA, ISO 42001, AIUC-1, SOC 2, ISO 27701
- Hosting: US, EU, Australia
- Customers named: Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Glean, Neo Financial, solidcore

## What it publishes

Every page intercom.com exposes, read 2026-09-29: 13706 addresses. By kind, pages and the last 90 days:

- blog: 1160 pages, 5 in the last 90 days, latest 2026-09-09
- case study: 47 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 16 pages, 6 in the last 90 days, latest 2026-09-11
- report or ebook: 93 pages, 0 in the last 90 days, latest 2026-06-19
- comparison: 33 pages, 10 in the last 90 days, latest 2026-09-24
- template or tool: 29 pages, 8 in the last 90 days, latest 2026-09-22
- glossary or explainer: 80 pages, 14 in the last 90 days, latest 2026-09-26
- podcast or video: 515 pages, 0 in the last 90 days, latest 2023-06-29
- news or press: 132 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-26 glossary or explainer: 10131606 legacy berichte erklart https://www.intercom.com/help/de/articles/10131606-legacy-berichte-erklart
- Recent: 2026-09-26 glossary or explainer: 10131606 informes heredados explicados https://www.intercom.com/help/es/articles/10131606-informes-heredados-explicados
- Recent: 2026-09-26 glossary or explainer: 10131606 rapports herites expliques https://www.intercom.com/help/fr/articles/10131606-rapports-herites-expliques
- Recent: 2026-09-26 glossary or explainer: 10131606 relatorios legados explicados https://www.intercom.com/help/pt-BR/articles/10131606-relatorios-legados-explicados
- Recent: 2026-09-24 comparison: Zoho desk alternatives https://www.intercom.com/learning-center/zoho-desk-alternatives
- Recent: 2026-09-23 comparison: Intercom alternatives https://www.intercom.com/learning-center/intercom-alternatives

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.