# HR Acuity alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 228 of the 252 answers in the 1 category where HR Acuity holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/hr/vendors/hr-acuity/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 47
- Zoho Desk: 20
- Jira Service Management: 18
- BambooHR: 14
- Zoho People: 13
- Freshservice: 11

## HR help desk and case management

**Small business**: 81 of 84 answers did not name HR Acuity.

- BambooHR: first choice in 14 of those 81
- Jira Service Management: first choice in 11 of those 81
- Zoho People: first choice in 11 of those 81
- Zoho Desk: first choice in 9 of those 81
- Freshdesk: first choice in 5 of those 81
- Gusto: first choice in 4 of those 81
- HiBob: first choice in 3 of those 81
- Rippling: first choice in 3 of those 81

**Mid-market**: 68 of 84 answers did not name HR Acuity (HR Acuity is #6 of 12 at 2%).

- ServiceNow HR Service Delivery: first choice in 12 of those 68
- Zoho Desk: first choice in 11 of those 68
- Freshservice: first choice in 8 of those 68
- Jira Service Management: first choice in 5 of those 68
- Zoho People: first choice in 2 of those 68
- Atomicwork: first choice in 1 of those 68
- Freshdesk: first choice in 1 of those 68
- Freshservice for Business Teams: first choice in 1 of those 68

**Enterprise**: 79 of 84 answers did not name HR Acuity.

- ServiceNow HR Service Delivery: first choice in 35 of those 79
- Zendesk: first choice in 4 of those 79
- Freshservice: first choice in 3 of those 79
- HelpSpot: first choice in 2 of those 79
- Jira Service Management: first choice in 2 of those 79
- Workday HCM: first choice in 2 of those 79
- Desk365: first choice in 1 of those 79
- Freshdesk: first choice in 1 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.