# Hiver: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 1 category by 6 of 14 models. Page: https://www.gane.ai/index/hr/vendors/hiver

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 2% | 16 | 17% | 6 |

## What the models said for it

- "Start with Hiver's free plan or Zoho Desk's free plan" (GLM 4.7 FlashX, HR help desk)
- "Hiver – If your team lives in Gmail/Outlook; turns email into structured ticketing" (Kimi K2, HR help desk)
- "Lightweight, email/Slack-focused. ~$19-25/user/month. Good if you're Google-heavy." (Grok 4.20, HR help desk)
- "Choose Hiver if HR primarily works from a shared Gmail inbox." (Perplexity Sonar, HR help desk)

## And against it

- "Cons: Higher cost than Zoho Desk" (MiniMax M2.5, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Hiver, from 18 of the 18 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 10
- featurebase.app: 9
- hiverhq.com: 8 (its own site)
- talenthr.io: 8
- zendesk.com: 8
- capterra.com: 6
- leadchangegroup.com: 6
- peoplemanagingpeople.com: 5
- atlassian.com: 4
- eesel.ai: 4

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 10
- https://featurebase.app/blog/hr-help-desk-ticketing-system: 9
- https://hiverhq.com/help-desk-software/hr: 7
- https://leadchangegroup.com/hr-help-desk-software: 6
- https://talenthr.io/blog/hr-tools-for-small-business: 6
- https://zendesk.com/employee-service/hr-help-desk-software: 5
- https://atlassian.com/itsm/esm/hr-help-desk-software: 4
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 4

## What it publishes

Every page hiverhq.com exposes, read 2026-09-29: 768 addresses. By kind, pages and the last 90 days:

- blog: 492 pages, 11 in the last 90 days, latest 2026-09-23
- case study: 53 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 8 pages, 0 in the last 90 days, latest undated
- comparison: 80 pages, 1 in the last 90 days, latest 2026-08-24
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2025-09-08
- podcast or video: 20 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-23 blog: Context in motion b2b support benchmark https://hiverhq.com/blog/context-in-motion-b2b-support-benchmark
- Recent: 2026-09-20 blog: Omnichannel customer service explained https://hiverhq.com/blog/omnichannel-customer-service-explained
- Recent: 2026-09-18 blog: Freshdesk pricing https://hiverhq.com/blog/freshdesk-pricing
- Recent: 2026-09-15 blog: Product updates august 2026 https://hiverhq.com/blog/product-updates-august-2026
- Recent: 2026-09-11 blog: Hiver mcp https://hiverhq.com/blog/hiver-mcp
- Recent: 2026-08-24 comparison: Best freshdesk alternatives https://hiverhq.com/blog/best-freshdesk-alternatives

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.