# HelpDesk.com: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/hr/vendors/helpdesk-com

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 54 | 0% | 2 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HelpDesk.com, from 13 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 7
- capterra.com: 6
- helpdesk.com: 5 (its own site)
- leadchangegroup.com: 4
- eesel.ai: 3
- hiverhq.com: 3
- peoplemanagingpeople.com: 3
- talenthr.io: 3
- zendesk.co.uk: 3
- zendesk.com: 3

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 7
- https://helpdesk.com/industries/hr: 4
- https://leadchangegroup.com/hr-help-desk-software: 4
- https://hiverhq.com/help-desk-software/hr: 3
- https://peoplemanagingpeople.com/tools/best-hr-ticketing-system: 3
- https://zendesk.co.uk/employee-service/hr-help-desk-software: 3
- https://atlassian.com/itsm/esm/hr-help-desk-software: 2
- https://bolddesk.com/blogs/hr-help-desk: 2

## In its own words

What HelpDesk.com's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Help Desk Software & Ticketing System for Support Teams (https://helpdesk.com/)
- For: support teams (https://helpdesk.com/)
- Price stated: Tiered plans for different team sizes and support needs, plus custom Enterprise options. (https://helpdesk.com/)
- Starting price: 0 (https://helpdesk.com/)
- Free plan or trial: 14-day free trial (https://helpdesk.com/)
- Certifications: GDPR, PCI DSS, SOC 2 Type II, HIPAA, WCAG 2.1 AA, CCPA, EU-US DPF
- Customers named: Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School, Chase

## What it publishes

Every page helpdesk.com exposes, read 2026-09-29: 638 addresses. By kind, pages and the last 90 days:

- blog: 257 pages, 0 in the last 90 days, latest undated
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 84 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 80 pages, 0 in the last 90 days, latest 2024-10-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2024-10-09 glossary or explainer: What is help desk https://www.helpdesk.com/what-is-help-desk

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.