# Freshservice: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 33 judge labels across 2 categories by 12 of 14 models. Page: https://www.gane.ai/index/hr/vendors/freshservice

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 16% | 2 | 0% | 31 |
| [HR AI assistants](https://www.gane.ai/index/hr/experience/hr-ai-assistants/index.md) | 0% | 51 | 0% | 2 |

## What the models said for it

- "For most mid-market B2B companies, Freshservice offers the best balance of features, pricing, and ease of use specifically for HR service delivery." (MiniMax M2.5, HR help desk)
- "Go with Freshservice for the best balance of cost, ease of deployment, and employee portal experience across HR and IT." (Gemini 3.5 Flash, HR help desk)
- "Freshservice (by Freshworks) stands out as one of the best HR help desk/ticketing solutions for a mid-market B2B company" (Grok 4.20, HR help desk)
- "The best HR help desk software for a mid-market B2B company is Freshservice" (Llama 4 Maverick, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 2 | 3 | 0 | 0 | 5 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 1 | 1 | 0 | 0 | 2 |
| Mistral Small | 1 | 2 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 1 | 2 | 1 | 0 | 4 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 1 | 1 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 2 | 0 | 4 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice, from 70 of the 80 answers that named it (only the models that return a source list).

### Domains cited

- suptask.com: 37
- firsthr.app: 32
- peoplemanagingpeople.com: 27
- g2.com: 26
- capterra.com: 22
- kurums.com: 21
- b2breviews.com: 18
- leadchangegroup.com: 18
- serval.com: 17
- eesel.ai: 16

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 37
- https://firsthr.app/compare/core-hr/hr-ticketing-system: 28
- https://kurums.com/best-hr-case-management-software-2026-comparison: 21
- https://b2breviews.com/hr-software: 16
- https://serval.com/blog/best-hr-ticketing-systems: 15
- https://leadchangegroup.com/hr-help-desk-software: 14
- https://g2.com/best-software-companies/2024/top-hr: 13
- https://peoplemanagingpeople.com/tools/hr-service-delivery-software: 13

## In its own words

What Freshservice's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-Powered ITSM Platform | Simple, Scalable IT Service for Every Business (https://freshservice.com/)
- For: IT teams (https://freshservice.com/)
- Price stated: $19/agent/month, billed annually; $49/agent/month, billed annually; $99/agent/month, billed annually; Custom (https://freshservice.com/pricing)
- Starting price: 19 (https://freshservice.com/pricing)
- Free plan or trial: Start for free (https://freshservice.com/)
- Certifications: EU-US Privacy Shield, GDPR, SOC 2
- Customers named: Alterra Mountain Company, Amerisure, Vermeer, RingCentral, Manchester Metropolitan University, McLaren Racing, New Balance, Databricks

## What it publishes

Every page freshservice.com exposes, read 2026-09-29: 2001 addresses. By kind, pages and the last 90 days:

- blog: 64 pages, 3 in the last 90 days, latest 2026-09-24
- case study: 103 pages, 31 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 83 pages, 47 in the last 90 days, latest 2026-09-03
- report or ebook: 45 pages, 1 in the last 90 days, latest 2026-09-24
- comparison: 30 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 2 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 8 pages, 0 in the last 90 days, latest 2025-09-05
- Recent: 2026-09-24 blog: Service desk mobile app https://freshservice.com/service-desk-mobile-app
- Recent: 2026-09-24 comparison: Compare it helpdesks https://freshservice.com/compare-it-helpdesks
- Recent: 2026-09-24 case study: Motorama revs it support using freshservice https://freshservice.com/resources/case-study/motorama-revs-it-support-using-freshservice
- Recent: 2026-09-24 case study: Bankbazaar https://freshservice.com/resources/case-study/bankbazaar
- Recent: 2026-09-24 report or ebook: Self service best practices https://freshservice.com/resources/ebooks/self-service-best-practices
- Recent: 2026-09-24 comparison: Topdesk alternative https://freshservice.com/compare-it-helpdesks/topdesk-alternative

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.