# Freshservice alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 199 of the 252 answers in the 1 category where Freshservice holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/hr/vendors/freshservice/alternatives

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 43
- Zoho Desk: 15
- BambooHR: 14
- Jira Service Management: 11
- Zoho People: 9
- Dovetail Software: 8

## HR help desk and case management

**Small business**: 66 of 84 answers did not name Freshservice (Freshservice is #7 of 15 at 4%).

- BambooHR: first choice in 13 of those 66
- Zoho People: first choice in 7 of those 66
- Jira Service Management: first choice in 6 of those 66
- Zoho Desk: first choice in 6 of those 66
- Freshdesk: first choice in 5 of those 66
- Gusto: first choice in 3 of those 66
- HiBob: first choice in 3 of those 66
- Suptask: first choice in 2 of those 66

**Mid-market**: 62 of 84 answers did not name Freshservice (Freshservice is #2 of 12 at 16%).

- ServiceNow HR Service Delivery: first choice in 11 of those 62
- Zoho Desk: first choice in 9 of those 62
- Dovetail Software: first choice in 8 of those 62
- Jira Service Management: first choice in 4 of those 62
- Freshservice for Business Teams: first choice in 2 of those 62
- Zoho People: first choice in 2 of those 62
- BambooHR: first choice in 1 of those 62
- Freshdesk: first choice in 1 of those 62

**Enterprise**: 71 of 84 answers did not name Freshservice (Freshservice is #3 of 13 at 6%).

- ServiceNow HR Service Delivery: first choice in 32 of those 71
- Zendesk: first choice in 3 of those 71
- HelpSpot: first choice in 2 of those 71
- Workday HCM: first choice in 2 of those 71
- Freshdesk: first choice in 1 of those 71
- Jira Service Management: first choice in 1 of those 71
- Leena AI: first choice in 1 of those 71
- Matram: first choice in 1 of those 71

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.