# Freshservice for Business Teams: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/hr/vendors/freshservice-for-business-teams

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 4% | 8 | 0% | 2 |

## What the models said for it

- "My default recommendation: Freshservice for Business Teams" (GPT-6 Luna, HR help desk)
- "My default pick: Freshservice for Business Teams (HR)" (GPT-6 Luna, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 2 | 0 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshservice for Business Teams, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- freshworks.com: 5 (its own site)
- atlassian.com: 3
- bamboohr.com: 2
- hracuity.com: 2
- workday.com: 2
- anywherer.com: 1
- capterra.com: 1
- cxeverywhere.com: 1
- g2.com: 1
- getapp.ca: 1

### Pages cited

- https://freshworks.com/freshservice/business-teams/hr: 3
- https://atlassian.com/software/jira/service-management/hr: 2
- https://bamboohr.com/hr-solutions/small-businesses: 2
- https://freshworks.com/freshservice/pricing: 2
- https://workday.com/en-us/products/human-capital-management/hr-service-delivery.html: 2
- https://anywherer.com/best-hr-case-management-software: 1
- https://atlassian.com/itsm/esm/hr-help-desk-software: 1
- https://bamboohr.com/pricing: 1

## In its own words

What Freshservice for Business Teams's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Uncomplicate service delivery for business teams—no ITSM implementation needed. (https://www.freshworks.com/freshservice/business-teams/)
- For: HR, Finance, Facilities, and other business teams (https://www.freshworks.com/freshservice/business-teams/)
- Free plan or trial: Start for free (https://www.freshworks.com/freshservice/business-teams/)
- Certifications: ISO 27001, ISO 27701, SOC 3, SOC 1 Type II, SOC 2 Type II
- Customers named: Databricks, Sonatasoftware, Coherent, Amerisure, McLaren Racing, New Balance, Seagate, iPostal1

## What it publishes

Every page freshworks.com exposes, read 2026-09-29: 5924 addresses. By kind, pages and the last 90 days:

- blog: 63 pages, 5 in the last 90 days, latest 2026-09-24
- case study: 258 pages, 54 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 64 pages, 1 in the last 90 days, latest 2026-07-30
- conference or event: 165 pages, 7 in the last 90 days, latest 2026-09-24
- report or ebook: 30 pages, 3 in the last 90 days, latest 2026-09-24
- comparison: 107 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 18 pages, 0 in the last 90 days, latest 2026-01-07
- glossary or explainer: 23 pages, 2 in the last 90 days, latest 2026-09-24
- podcast or video: 3 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 162 pages, 18 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Freshworks launches new partner program with expanded reseller and services offerings https://www.freshworks.com/pressrelease/freshworks-launches-new-partner-program-with-expanded-reseller-and-services-offerings/
- Recent: 2026-09-24 news or press: Freshworks reports first quarter 2025 results https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2025-results/
- Recent: 2026-09-24 news or press: Freshworks reports fourth quarter and full year 2024 results https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results/
- Recent: 2026-09-24 news or press: Freshworks and unisys join forces to transform it service management for mid market and enterprise companies https://www.freshworks.com/pressrelease/freshworks-and-unisys-join-forces-to-transform-it-service-management-for-mid-market-and-enterprise-companies/
- Recent: 2026-09-24 news or press: Freshworks reports third quarter 2024 results https://www.freshworks.com/press-releases/freshworks-reports-third-quarter-2024-results/
- Recent: 2026-09-24 news or press: Piracanjuba selects freshworks to transform service management across enterprise https://www.freshworks.com/press-releases/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise/

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.