# Freshdesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 1 category by 4 of 14 models. Page: https://www.gane.ai/index/hr/vendors/freshdesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 2% | 14 | 0% | 5 |

## What the models said for it

- "or Freshdesk if you want a stronger all-around help desk that still has a free tier" (GPT-5.4 mini, HR help desk)
- "Freshservice / Freshdesk: Highly scalable, easy implementation, reasonable per-agent pricing" (Gemini 3.5 Flash, HR help desk)
- "Freshservice (by Freshworks) or Freshdesk: AI-powered, affordable, easy integrations." (Grok 4.20, HR help desk)
- "Go with Freshdesk ($15/agent/mo) for maximum ease of use." (Gemini 3.5 Flash, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Freshdesk, from 16 of the 18 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 9
- suptask.com: 8
- talenthr.io: 6
- zendesk.co.uk: 6
- featurebase.app: 4
- g2.com: 4
- kurums.com: 4
- proprofsdesk.com: 4
- zendesk.com: 4
- leadchangegroup.com: 3

### Pages cited

- https://suptask.com/blog/best-hr-ticketing-system: 8
- https://zendesk.co.uk/employee-service/hr-help-desk-software: 6
- https://capterra.com/resources/best-help-desk-software-small-business: 4
- https://kurums.com/best-hr-case-management-software-2026-comparison: 4
- https://proprofsdesk.com/blog/best-hr-ticketing-system: 4
- https://talenthr.io/blog/best-hr-software-for-small-business: 4
- https://talenthr.io/blog/hr-tools-for-small-business: 4
- https://featurebase.app/blog/hr-help-desk-ticketing-system: 3

## In its own words

What Freshdesk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Scale your support, not your costs (https://freshworks.com/)
- For: CISO; security architect; privacy officer; procurement (https://trust.freshworks.com)
- Free plan or trial: Start for free (https://freshworks.com/)
- Certifications: ISO 27001, ISO 27701, SOC 3, SOC 2 Type II, Cyber Essentials Plus, TX-RAMP, CCPA
- Customers named: Bahamas Government, Bangor Savings Bank

## What it publishes

Every page freshworks.com exposes, read 2026-09-29: 5924 addresses. By kind, pages and the last 90 days:

- blog: 63 pages, 5 in the last 90 days, latest 2026-09-24
- case study: 258 pages, 54 in the last 90 days, latest 2026-09-24
- webinar or virtual event: 64 pages, 1 in the last 90 days, latest 2026-07-30
- conference or event: 165 pages, 7 in the last 90 days, latest 2026-09-24
- report or ebook: 30 pages, 3 in the last 90 days, latest 2026-09-24
- comparison: 107 pages, 4 in the last 90 days, latest 2026-09-24
- template or tool: 18 pages, 0 in the last 90 days, latest 2026-01-07
- glossary or explainer: 23 pages, 2 in the last 90 days, latest 2026-09-24
- podcast or video: 3 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 162 pages, 18 in the last 90 days, latest 2026-09-24
- Recent: 2026-09-24 news or press: Freshworks launches new partner program with expanded reseller and services offerings https://www.freshworks.com/pressrelease/freshworks-launches-new-partner-program-with-expanded-reseller-and-services-offerings/
- Recent: 2026-09-24 news or press: Freshworks reports first quarter 2025 results https://www.freshworks.com/pressrelease/freshworks-reports-first-quarter-2025-results/
- Recent: 2026-09-24 news or press: Freshworks reports fourth quarter and full year 2024 results https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2024-results/
- Recent: 2026-09-24 news or press: Freshworks and unisys join forces to transform it service management for mid market and enterprise companies https://www.freshworks.com/pressrelease/freshworks-and-unisys-join-forces-to-transform-it-service-management-for-mid-market-and-enterprise-companies/
- Recent: 2026-09-24 news or press: Freshworks reports third quarter 2024 results https://www.freshworks.com/press-releases/freshworks-reports-third-quarter-2024-results/
- Recent: 2026-09-24 news or press: Piracanjuba selects freshworks to transform service management across enterprise https://www.freshworks.com/press-releases/piracanjuba-selects-freshworks-to-transform-service-management-across-enterprise/

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.