# Deskpro: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/hr/vendors/deskpro

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 32 | 0% | 3 |

## What the models said for it

- "Deskpro: Offers strong privacy controls and flexible cloud/on-premise deployment." (Gemini 3.5 Flash, HR help desk)
- "Deskpro is a good alternative if you need strong routing, SLA workflows" (Mistral Small, HR help desk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Deskpro, from 2 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- firsthr.app: 2
- alloysoftware.com: 1
- applaudhr.com: 1
- axiobench.com: 1
- b2breviews.com: 1
- deskpro.com: 1 (its own site)
- eesel.ai: 1
- g2.com: 1
- harmony.io: 1
- leadchangegroup.com: 1

### Pages cited

- https://firsthr.app/compare/core-hr/hr-ticketing-system: 2
- https://alloysoftware.com/solutions/hr-service-management-software: 1
- https://applaudhr.com/blog/hr-systems/hr-help-desk-ticketing-finding-the-right-software: 1
- https://axiobench.com/best/hr-help-desk-software: 1
- https://b2breviews.com/hr-software: 1
- https://deskpro.com/solutions/hr: 1
- https://eesel.ai/blog/hr-ticketing-system: 1
- https://firsthr.app/compare/core-hr/hr-software-for-medium-business: 1

## In its own words

What Deskpro's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: The omnichannel platform for efficient support, ticket management, and support collaboration. Deploy in any cloud or self-host. (https://deskpro.com/)
- For: CS, HR, Ops, and IT teams (https://deskpro.com/)
- Price stated: Deskpro Cloud; Deskpro Private (https://deskpro.com/)
- Starting price: $39 (https://www.deskpro.com/pricing/cloud)
- Free plan or trial: Take a Tour (https://www.deskpro.com/features/ai)
- Certifications: ISO 27001, SOC 2, GDPR, CSA STAR, Cyber Essentials Plus
- Hosting: on-premise, VPC, regional cloud, sovereign cloud, US / UK / EU, Global, 22 AWS regions, US
- Customers named: Cairn Group, Brown University, Aquila Learning, AbilityNet, eShipping, Vienna House, Southern Oregon University, IT Guard

## What it publishes

Every page deskpro.com exposes, read 2026-09-29: 3595 addresses. By kind, pages and the last 90 days:

- blog: 91 pages, 8 in the last 90 days, latest 2026-09-18
- case study: 57 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 3 pages, 0 in the last 90 days, latest 2015-12-04
- conference or event: 13 pages, 0 in the last 90 days, latest 2024-05-18
- report or ebook: 9 pages, 0 in the last 90 days, latest 2017-06-21
- comparison: 14 pages, 0 in the last 90 days, latest 2026-04-15
- template or tool: 4 pages, 0 in the last 90 days, latest 2017-03-15
- glossary or explainer: 9 pages, 0 in the last 90 days, latest 2023-10-30
- podcast or video: 1 pages, 1 in the last 90 days, latest 2026-07-08
- news or press: 1120 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-18 blog: Cloud help desk software https://www.deskpro.com/blog/cloud-help-desk-software
- Recent: 2026-09-08 blog: Gdpr help desk https://www.deskpro.com/blog/gdpr-help-desk
- Recent: 2026-09-02 blog: How support leaders reduce agent burnout https://www.deskpro.com/blog/how-support-leaders-reduce-agent-burnout
- Recent: 2026-08-20 blog: Sovereign cloud help desk https://www.deskpro.com/blog/sovereign-cloud-help-desk
- Recent: 2026-08-11 blog: Why deskpro doesnt charge for ai resolutions https://www.deskpro.com/blog/why-deskpro-doesnt-charge-for-ai-resolutions
- Recent: 2026-07-31 blog: Us cloud act help desk buyers https://www.deskpro.com/blog/us-cloud-act-help-desk-buyers

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.