# BoldDesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/hr/vendors/bolddesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [HR help desk and case management](https://www.gane.ai/index/hr/experience/hr-help-desk-and-case-management/index.md) | 0% | 73 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named BoldDesk, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- apps365.com: 1
- bolddesk.com: 1 (its own site)
- capterra.com: 1
- featurebase.app: 1
- financesonline.com: 1
- forbes.com: 1
- helpspot.com: 1
- hiverhq.com: 1
- leadchangegroup.com: 1
- nestorup.com: 1

### Pages cited

- https://apps365.com/blog/best-hr-ticketing-system: 1
- https://bolddesk.com/blogs/hr-help-desk: 1
- https://capterra.com/resources/types-of-help-desk-software: 1
- https://featurebase.app/blog/hr-help-desk-ticketing-system: 1
- https://financesonline.com/top-20-help-desk-software-solutions-small-business: 1
- https://forbes.com/advisor/business/software/best-help-desk-software: 1
- https://helpspot.com/best-help-desk-software: 1
- https://hiverhq.com/help-desk-software/hr: 1

## In its own words

What BoldDesk's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Autonomous AI Customer Service Software (https://bolddesk.com/)
- For: Enterprise-Grade Support (https://bolddesk.com/)
- Price stated: 99 (https://bolddesk.com/)
- Starting price: 99 (https://bolddesk.com/)
- Free plan or trial: free trial with no credit card (https://bolddesk.com/)
- Integrations claimed: 100 (https://bolddesk.com/)
- Certifications: GDPR, HIPAA, SOC 2 Type II, PCI DSS, TX-RAMP Level 2
- Customers named: Ethos Beauty Partners, LTIMindtree, Movisis Tecnologia Limited, Syncfusion, Apexa iQ, ioteecs, Marsroad, Spacera

## What it publishes

Every page bolddesk.com exposes, read 2026-09-29: 731 addresses. By kind, pages and the last 90 days:

- blog: 339 pages, 6 in the last 90 days, latest 2026-09-25
- case study: 26 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 14 pages, 5 in the last 90 days, latest 2026-09-25
- report or ebook: 7 pages, 1 in the last 90 days, latest 2026-08-17
- comparison: 22 pages, 3 in the last 90 days, latest 2026-07-29
- template or tool: 6 pages, 1 in the last 90 days, latest 2026-08-07
- glossary or explainer: 33 pages, 0 in the last 90 days, latest 2025-07-01
- news or press: 12 pages, 2 in the last 90 days, latest 2026-09-15
- Recent: 2026-09-25 blog: Ai help desk for small teams https://www.bolddesk.com/blogs/ai-help-desk-for-small-teams
- Recent: 2026-09-25 webinar or virtual event: Ai trigger orchestration https://www.bolddesk.com/webinars/ai-trigger-orchestration
- Recent: 2026-09-25 webinar or virtual event: Future of customer service https://www.bolddesk.com/webinars/future-of-customer-service
- Recent: 2026-09-25 webinar or virtual event: Safer ai support automation https://www.bolddesk.com/webinars/safer-ai-support-automation
- Recent: 2026-09-23 blog: Ai customer service in healthcare https://www.bolddesk.com/blogs/ai-customer-service-in-healthcare
- Recent: 2026-09-21 blog: Ai customer service business case https://www.bolddesk.com/blogs/ai-customer-service-business-case

## Record

- Method: https://www.gane.ai/index/hr/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/hr.