# Zoom Phone: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 3 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zoom-phone

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 2% | 12 | 0% | 2 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 59 | 0% | 1 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 98 | 100% | 1 |

## What the models said for it

- "Starting at $10.50/user/month, it's one of the most affordable options... making it a strong choice for small teams or startups." (Mistral Small, Conversation intel)
- "If you need basic recording: Start with Zoom Phone ($10.50/user)" (MiniMax M2.5, Conversation intel)

## And against it

- "You are too large for basic VoIP tools (like standard Zoom Phone or RingCentral Essentials)" (Qwen 3.7 Flash, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 1 | 2 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zoom Phone, from 9 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 6
- outrightsystems.org: 5
- capterra.com: 3
- g2.com: 3
- softwareadvice.com: 3
- blog.hubspot.com: 2
- nextiva.com: 2
- reply.io: 2
- ringcentral.com: 2
- telecloud.net: 2

### Pages cited

- https://cloudtalk.io/blog/phone-recording-system-for-small-businesses: 5
- https://outrightsystems.org/blog/call-recording-software-for-smb: 5
- https://blog.hubspot.com/sales/call-recording-software: 2
- https://reply.io/blog/the-best-conversation-intelligence-platforms: 2
- https://softwareadvice.com/call-center: 2
- https://softwareadvice.com/contact-center: 2
- https://telecloud.net/blog/the-top-10-conversation-intelligence-software: 2
- https://ximasoftware.com/blog/contact-center-red-flags-small-business: 2

## The company

Zoom; https://www.zoom.com/; San Jose, United States; founded 2011; about 2,000 employees (2019); public, ZM on Nasdaq. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.