# Zoom Contact Center alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 246 of the 252 answers in the 1 category where Zoom Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zoom-contact-center/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 60
- Aircall: 27
- CloudTalk: 22
- NICE CXone: 21
- Nextiva Contact Center: 12
- Five9: 9

## Contact center platforms

**Small business**: 83 of 84 answers did not name Zoom Contact Center.

- Aircall: first choice in 25 of those 83
- CloudTalk: first choice in 12 of those 83
- Nextiva Contact Center: first choice in 12 of those 83
- Call Center Studio: first choice in 5 of those 83
- Dialpad Ai Contact Center: first choice in 5 of those 83
- LiveAgent: first choice in 5 of those 83
- CallHippo: first choice in 4 of those 83
- Freshcaller: first choice in 4 of those 83

**Mid-market**: 80 of 84 answers did not name Zoom Contact Center (Zoom Contact Center is #13 of 15 at 0%).

- Genesys Cloud CX: first choice in 14 of those 80
- CloudTalk: first choice in 10 of those 80
- NICE CXone: first choice in 6 of those 80
- Five9: first choice in 5 of those 80
- Talkdesk: first choice in 4 of those 80
- Freshcaller: first choice in 3 of those 80
- LiveAgent: first choice in 3 of those 80
- Aircall: first choice in 2 of those 80

**Enterprise**: 83 of 84 answers did not name Zoom Contact Center.

- Genesys Cloud CX: first choice in 46 of those 83
- NICE CXone: first choice in 15 of those 83
- Five9: first choice in 4 of those 83
- RingCentral RingCX: first choice in 3 of those 83
- Amazon Connect: first choice in 1 of those 83
- Cisco Webex Contact Center: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.