# Zonka Feedback: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 25 judge labels across 2 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zonka-feedback

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 2% | 7 | 0% | 24 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 136 | 0% | 1 |

## What the models said for it

- "Zonka Feedback or CustomerGauge (if B2B) are strong mid-market picks" (DeepSeek V4 Flash, Feedback)
- "Zonka Feedback is a strong fit for mid-market teams that want survey collection and AI feedback analysis in one platform." (Claude Haiku 4.5, Feedback)
- "Best dedicated B2B program: CustomerGauge or Zonka Feedback if you need Salesforce/HubSpot-native triggers" (Muse Glimmer 30B, Feedback)
- "Other top-rated options include Medallia, Qualtrics, SurveyMonkey, and Zonka Feedback." (Llama 4 Maverick, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 1 | 0 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 3 | 0 | 4 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zonka Feedback, from 46 of the 46 answers that named it (only the models that return a source list).

### Domains cited

- customergauge.com: 26
- guideflow.com: 13
- capterra.com: 12
- g2.com: 12
- surveysparrow.com: 12
- thecxlead.com: 11
- surveysensum.com: 10
- getapp.com: 9
- frill.co: 8
- marketintelligencetools.com: 8

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 21
- https://guideflow.com/blog/survey-software-tools: 10
- https://frill.co/blog/customer-feedback-tools: 8
- https://capterra.com/nps-software: 7
- https://sendpulse.com/blog/customer-feedback-tools: 6
- https://thecxlead.com/tools/best-customer-survey-tools: 6
- https://b2bsaastools.com/blog/best-b2b-saas-survey-tools: 5
- https://customergauge.com/blog/surveymonkey-alternatives: 5

## In its own words

What Zonka Feedback's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Feedback & Intelligence Platform; the platform for actionable customer feedback in the AI era (https://zonkafeedback.com/)
- For: CX & Insights leaders, Customer Support Leaders, Product Leaders, and Location & Frontline Leaders (https://zonkafeedback.com/)
- Price stated: Pricing (https://zonkafeedback.com/)
- Free plan or trial: Start your 14-day Free Trial (https://www.zonkafeedback.com/pricing)
- Integrations claimed: 20 (https://www.zonkafeedback.com/pricing)
- Certifications: ISO 27001, GDPR, HIPAA
- Hosting: US, EU, Australia, India, Europe
- Customers named: SmartBuyGlasses, Simpl, Purplle, Damas, Arancia, RIPE NCC, FutureHome, Select CITYWALK Mall

## What it publishes

Every page zonkafeedback.com exposes, read 2026-09-29: 1451 addresses. By kind, pages and the last 90 days:

- blog: 743 pages, 23 in the last 90 days, latest 2026-09-28
- case study: 14 pages, 1 in the last 90 days, latest 2026-09-16
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2026-03-25
- conference or event: 4 pages, 0 in the last 90 days, latest 2024-07-25
- report or ebook: 11 pages, 0 in the last 90 days, latest undated
- comparison: 67 pages, 2 in the last 90 days, latest 2026-09-17
- template or tool: 186 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 25 pages, 0 in the last 90 days, latest 2025-10-06
- Recent: 2026-09-28 blog: Best closed loop feedback software platform https://www.zonkafeedback.com/blog/best-closed-loop-feedback-software-platform
- Recent: 2026-09-25 blog: Support ticket analysis tools ranked https://www.zonkafeedback.com/blog/support-ticket-analysis-tools-ranked
- Recent: 2026-09-25 blog: Introducing zonka feedback mcp server https://www.zonkafeedback.com/blog/introducing-zonka-feedback-mcp-server
- Recent: 2026-09-25 blog: Best tools to analyze google reviews across multiple locations https://www.zonkafeedback.com/blog/best-tools-to-analyze-google-reviews-across-multiple-locations
- Recent: 2026-09-24 blog: When ai answers customer questions without your data https://www.zonkafeedback.com/blog/when-ai-answers-customer-questions-without-your-data
- Recent: 2026-09-24 blog: Feedback categorization tools https://www.zonkafeedback.com/blog/feedback-categorization-tools

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.