# Zoho Desk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 157 of the 252 answers in the 1 category where Zoho Desk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zoho-desk/alternatives

## Named instead, most often (every category and segment added)

- Zendesk Support Suite: 62
- Freshdesk: 14
- Salesforce Service Cloud: 14
- Help Scout: 8
- Supportbench: 5
- Jira Service Management: 4

## Customer support and helpdesk

**Small business**: 32 of 84 answers did not name Zoho Desk (Zoho Desk is #2 of 12 at 24%).

- Help Scout: first choice in 7 of those 32
- Supportbench: first choice in 4 of those 32
- Freshdesk: first choice in 2 of those 32
- HubSpot Service Hub: first choice in 2 of those 32
- Zendesk Support Suite: first choice in 2 of those 32
- Intercom: first choice in 1 of those 32
- Plain: first choice in 1 of those 32
- TeamSupport: first choice in 1 of those 32

**Mid-market**: 49 of 84 answers did not name Zoho Desk (Zoho Desk is #3 of 12 at 15%).

- Zendesk Support Suite: first choice in 20 of those 49
- Freshdesk: first choice in 7 of those 49
- HelpDesk by LiveChat: first choice in 2 of those 49
- Help Scout: first choice in 1 of those 49
- Intercom: first choice in 1 of those 49
- Supportbench: first choice in 1 of those 49
- TeamSupport: first choice in 1 of those 49

**Enterprise**: 76 of 84 answers did not name Zoho Desk (Zoho Desk is #10 of 12 at 0%).

- Zendesk Support Suite: first choice in 40 of those 76
- Salesforce Service Cloud: first choice in 14 of those 76
- Freshdesk: first choice in 5 of those 76
- Jira Service Management: first choice in 4 of those 76
- Freshservice: first choice in 3 of those 76
- ServiceNow Customer Service Management: first choice in 2 of those 76
- TeamSupport: first choice in 2 of those 76
- Agentforce Service, formerly Salesforce Service Cloud: first choice in 1 of those 76

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.