# Zendesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 19 judge labels across 8 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 22 | 20% | 5 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 27 | 0% | 4 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 47 | 0% | 4 |
| [CRM](https://www.gane.ai/index/gtm/revops/crm/index.md) | 0% | 37 | 0% | 2 |
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 61 | 0% | 1 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 95 | 100% | 1 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 65 | 0% | 1 |
| [Workflow automation and iPaaS](https://www.gane.ai/index/gtm/gtm-data/workflow-automation-and-ipaas/index.md) | 0% | 64 | 100% | 1 |

## What the models said for it

- "Best when your primary need is high-volume, multi-channel support" (GLM 4.7 FlashX, Customer success)
- "Support-ticket satisfaction: Zendesk" (GPT-6 Luna, Feedback)

## And against it

- "Other SaaS tools (Salesforce, HubSpot, Zendesk, etc.) | Periodic deprecation of connectors, API versions, or plugin support" (GLM 4.7 FlashX, Automation & iPaaS)
- "the broader Zendesk Suite has reports of "frequent downtime" and "high bandwidth" requirements" (DeepSeek V4 Flash, Contact center QA)
- "Viable if you're already in their ecosystem... but they're not pure CS platforms" (Grok 4.20, Customer success)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 2 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 2 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 2 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 1 | 4 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk, from 46 of the 50 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 14
- softwareadvice.com: 10
- capterra.com: 8
- softwaresuggest.com: 8
- guideflow.com: 6
- surveysparrow.com: 6
- blog.hubspot.com: 5
- gane.ai/index: 5
- kore.ai: 5
- userpilot.com: 5

### Pages cited

- https://softwaresuggest.com/customer-success-software: 8
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 5
- https://uxcam.com/blog/customer-analytics-tools-software: 5
- https://fitsmallbusiness.com/customer-intelligence-platform: 4
- https://softwareadvice.com/customer-success/small-business: 4
- https://yellow.ai/customer-success-software: 4
- https://bestdevops.com/top-10-customer-success-platforms-features-pros-cons-comparison: 3
- https://softwareadvice.com/customer-success: 3

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Zendesk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-powered customer service platform (https://zendesk.com/)
- For: service teams; organizations of every size; businesses of all sizes (https://zendesk.com/)
- Price stated: Pricing built for your success (https://zendesk.com/)
- Starting price: 19 (https://www.zendesk.com/pricing)
- Free plan or trial: 14-day free trial. No credit card required. (https://zendesk.com/)
- Integrations claimed: 1800 (https://zendesk.com/)
- Customers named: Vimeo, Openly, NOBULL, NEXT, Siemens, Indigov, Dunlop

## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.