# Zendesk Talk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-talk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 88 | 33% | 3 |

## What the models said for it

- "Best for Support-First Teams: Zendesk Talk" (Kimi K2, Contact center)

## And against it

- "Zendesk Talk | $55+/agent/mo | Efficient support | Higher entry for full features" (Grok 4.20, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk Talk, from 6 of the 9 answers that named it (only the models that return a source list).

### Domains cited

- callcenterstudio.com: 3
- g2.com: 3
- softwareadvice.com: 3
- cloudtalk.io: 2
- nextiva.com: 2
- reddit.com: 2
- ringcentral.com: 2
- sobot.io: 2
- verizon.com: 2
- ximasoftware.com: 2

### Pages cited

- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 2
- https://ringcentral.com/us/en/blog/top-contact-center-solutions: 2
- https://softwareadvice.com/call-center: 2
- https://softwareadvice.com/contact-center: 2
- https://aicostadvisory.com/c/contact-center/guide: 1
- https://aloware.com/blog/best-cloud-contact-centers-for-businesses: 1
- https://alvaria.com/blog/5-must-haves-for-contact-center-software: 1
- https://aspect.com/resources/how-to-buy-contact-center-software-do-research: 1

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.