# Zendesk Support Suite alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 133 of the 252 answers in the 1 category where Zendesk Support Suite holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zendesk-support-suite/alternatives

## Named instead, most often (every category and segment added)

- Zoho Desk: 28
- Freshdesk: 24
- Help Scout: 20
- HubSpot Service Hub: 4
- Jira Service Management: 3
- Salesforce Service Cloud: 3

## Customer support and helpdesk

**Small business**: 68 of 84 answers did not name Zendesk Support Suite (Zendesk Support Suite is #6 of 12 at 3%).

- Freshdesk: first choice in 20 of those 68
- Help Scout: first choice in 20 of those 68
- Zoho Desk: first choice in 20 of those 68
- HubSpot Service Hub: first choice in 3 of those 68
- Supportbench: first choice in 2 of those 68
- TeamSupport: first choice in 2 of those 68
- Plain: first choice in 1 of those 68
- Tidio: first choice in 1 of those 68

**Mid-market**: 38 of 84 answers did not name Zendesk Support Suite (Zendesk Support Suite is #1 of 12 at 37%).

- Zoho Desk: first choice in 8 of those 38
- Freshdesk: first choice in 4 of those 38
- HelpDesk by LiveChat: first choice in 2 of those 38
- Chatwoot: first choice in 1 of those 38
- Frappe Helpdesk: first choice in 1 of those 38
- HubSpot Service Hub: first choice in 1 of those 38
- Open HelpDesk: first choice in 1 of those 38
- osTicket: first choice in 1 of those 38

**Enterprise**: 27 of 84 answers did not name Zendesk Support Suite (Zendesk Support Suite is #1 of 12 at 51%).

- Jira Service Management: first choice in 3 of those 27
- Salesforce Service Cloud: first choice in 3 of those 27
- Freshservice: first choice in 1 of those 27
- HaloITSM: first choice in 1 of those 27
- ServiceNow Customer Service Management: first choice in 1 of those 27

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.