# Zendesk QA: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 38 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-qa

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 8% | 6 | 3% | 38 |

## What the models said for it

- "Zendesk QA if you're on Zendesk (best integration, best UX, reasonable price)" (DeepSeek V4 Flash, Contact center QA)
- "My default pick would be Zendesk QA—if your support team already runs on Zendesk." (GPT-6 Luna, Contact center QA)
- "My Top Recommendation: Zendesk QA (formerly Klaus)" (Kimi K2, Contact center QA)
- "Insightful and Zendesk QA are top contenders" (Mistral Small, Contact center QA)

## And against it

- "Great if you're already on Zendesk ... However, the per-agent pricing can add up." (DeepSeek V4 Flash, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 2 | 2 | 0 | 4 |
| Mistral Small | 1 | 1 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 3 | 0 | 0 | 3 |
| Kimi K2 | 1 | 3 | 0 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 1 | 2 | 0 | 0 | 3 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk QA, from 103 of the 108 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 58
- g2.com: 56
- softwareadvice.com: 53
- getapp.com: 47
- voxjar.com: 46
- cloudtalk.io: 35
- learn.g2.com: 24
- guideflow.com: 22
- zendesk.com: 21 (its own site)
- softwareadvice.co.uk: 18

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 50
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 45
- https://softwareadvice.com/quality-assurance: 38
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 34
- https://softwareadvice.com/quality-assurance/small-business: 28
- https://g2.com/categories/contact-center-quality-assurance: 26
- https://getapp.com/all-software/contact-center-quality-assurance/org/small-business: 24
- https://guideflow.com/blog/contact-center-quality-assurance-software: 21

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.