# Zendesk QA alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 171 of the 252 answers in the 1 category where Zendesk QA holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zendesk-qa/alternatives

## Named instead, most often (every category and segment added)

- ScorebuddyCX: 12
- Voxjar: 11
- NICE CXone Quality Management: 9
- Scorebuddy: 9
- MaestroQA: 7
- EvaluAgent: 6

## Contact center quality assurance

**Small business**: 44 of 84 answers did not name Zendesk QA (Zendesk QA is #3 of 13 at 11%).

- Scorebuddy: first choice in 7 of those 44
- Voxjar: first choice in 6 of those 44
- ScorebuddyCX: first choice in 5 of those 44
- Klaus: first choice in 4 of those 44
- CloudTalk: first choice in 2 of those 44
- EvaluAgent: first choice in 2 of those 44
- Fathom: first choice in 1 of those 44
- Insightful: first choice in 1 of those 44

**Mid-market**: 53 of 84 answers did not name Zendesk QA (Zendesk QA is #6 of 17 at 8%).

- Voxjar: first choice in 5 of those 53
- MaestroQA: first choice in 4 of those 53
- ScorebuddyCX: first choice in 3 of those 53
- Playvox QM: first choice in 2 of those 53
- Scorebuddy: first choice in 2 of those 53
- Zoho Desk: first choice in 2 of those 53
- AmplifAI: first choice in 1 of those 53
- Genesys Cloud Quality Management: first choice in 1 of those 53

**Enterprise**: 74 of 84 answers did not name Zendesk QA (Zendesk QA is #11 of 15 at 2%).

- NICE CXone Quality Management: first choice in 9 of those 74
- Genesys Cloud Quality Management: first choice in 5 of those 74
- Observe.AI: first choice in 5 of those 74
- EvaluAgent: first choice in 4 of those 74
- ScorebuddyCX: first choice in 4 of those 74
- MaestroQA: first choice in 3 of those 74
- NICE CXone QM: first choice in 3 of those 74
- Playvox: first choice in 3 of those 74

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.