# Zendesk Contact Center alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 229 of the 252 answers in the 1 category where Zendesk Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zendesk-contact-center/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 53
- Aircall: 22
- CloudTalk: 21
- NICE CXone: 18
- Nextiva Contact Center: 10
- Five9: 8

## Contact center platforms

**Small business**: 76 of 84 answers did not name Zendesk Contact Center (Zendesk Contact Center is #12 of 18 at 2%).

- Aircall: first choice in 20 of those 76
- CloudTalk: first choice in 12 of those 76
- Nextiva Contact Center: first choice in 10 of those 76
- Dialpad Ai Contact Center: first choice in 5 of those 76
- LiveAgent: first choice in 5 of those 76
- Call Center Studio: first choice in 4 of those 76
- CallHippo: first choice in 4 of those 76
- Freshcaller: first choice in 4 of those 76

**Mid-market**: 72 of 84 answers did not name Zendesk Contact Center (Zendesk Contact Center is #9 of 15 at 2%).

- CloudTalk: first choice in 9 of those 72
- Genesys Cloud CX: first choice in 9 of those 72
- Talkdesk: first choice in 5 of those 72
- Five9: first choice in 4 of those 72
- NICE CXone: first choice in 4 of those 72
- Freshcaller: first choice in 3 of those 72
- Aircall: first choice in 2 of those 72
- Amazon Connect: first choice in 2 of those 72

**Enterprise**: 81 of 84 answers did not name Zendesk Contact Center (Zendesk Contact Center is #7 of 10 at 0%).

- Genesys Cloud CX: first choice in 44 of those 81
- NICE CXone: first choice in 14 of those 81
- Five9: first choice in 4 of those 81
- RingCentral RingCX: first choice in 3 of those 81
- Amazon Connect: first choice in 1 of those 81
- Cisco Webex Contact Center: first choice in 1 of those 81
- Zoom Contact Center: first choice in 1 of those 81

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.