# Zendesk Community: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 9 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-community

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 15 | 0% | 9 |

## What the models said for it

- "specialized tools like Zendesk Community or Salesforce Experience Cloud are best if you are locked into specific ecosystems" (Qwen 3.7 Flash, Community)
- "Choose Zendesk Community when reducing support tickets is the primary objective." (Perplexity Sonar, Community)
- "Zendesk Community if support deflection and ticketing integration is the priority" (Muse Glimmer 30B, Community)
- "The Best for "Ticket Deflection": Zendesk Community" (Qwen 3.7 Flash, Community)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 2 | 0 | 3 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk Community, from 14 of the 16 answers that named it (only the models that return a source list).

### Domains cited

- guideflow.com: 13
- spotsaas.com: 8
- higherlogic.com: 7
- thecmo.com: 6
- bettermode.com: 5
- proofmap.com: 5
- g2.com: 4
- learnworlds.com: 4
- zendesk.com: 4 (its own site)
- affonso.io: 3

### Pages cited

- https://guideflow.com/blog/customer-community-software: 13
- https://spotsaas.com/blog/best-online-community-management-software: 8
- https://thecmo.com/tools/customer-community-software: 6
- https://bettermode.com/blog/all-in-one-community-platform: 5
- https://proofmap.com/insights/reports/customer-community-platform-2026: 5
- https://guideflow.com/blog/user-community-platform: 4
- https://higherlogic.com/blog/online-community-software: 4
- https://affonso.io/blog/best-community-platforms: 3

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Zendesk Community's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Connect, learn, and share with other Zendesk users (https://zendesk.com/)
- For: Zendesk users (https://zendesk.com/)
- Customers named: Siemens, Indigov, Dunlop

## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.