# Zendesk Chat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 7 judge labels across 1 category by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-chat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 31 | 29% | 7 |

## What the models said for it

- "If you use Zendesk for support, extend it to marketing. AI-powered with good routing." (Grok 4.20, Conversational mktg)
- "Already on Zendesk and want unified support → Zendesk Chat." (Muse Glimmer 30B, Conversational mktg)
- "Platforms that generally receive positive reviews include" (GLM 4.7 FlashX, Conversational mktg)

## And against it

- "its core identity is ticket resolution, making it less focused on "marketing" (converting cold traffic)" (GLM 4.7 FlashX, Conversational mktg)
- "a standard support chat (like basic Zendesk or Tidio) won't suffice" (Gemini 3.5 Flash, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk Chat, from 19 of the 23 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 12
- cloudtalk.io: 8
- capterra.com: 7
- spotsaas.com: 6
- syndelltech.com: 6
- thecmo.com: 6
- scopicstudios.com: 5
- softwareadvice.com: 5
- verifiedmarketresearch.com: 5
- storylane.io: 4

### Pages cited

- https://g2.com/categories/conversational-marketing: 12
- https://cloudtalk.io/blog/best-conversational-marketing-software: 8
- https://capterra.com/conversational-marketing-platform-software: 6
- https://thecmo.com/tools/best-conversational-marketing-platform: 6
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 5
- https://syndelltech.com/conversational-marketing-software.md: 5
- https://verifiedmarketresearch.com/blog/top-conversational-marketing-platform-software: 5
- https://softwareadvice.com/conversational-marketing: 4

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Zendesk Chat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The best customer service software is scalable, reliable, and has a low total cost of ownership. (https://www.zendesk.com/why-zendesk/zendesk-vs-livechat)
- For: small, medium, or enterprise businesses (https://www.zendesk.com/why-zendesk/zendesk-vs-livechat)
- Price stated: $55 per agent/month (billed annually) (https://www.zendesk.com/why-zendesk/livechat-alternatives)
- Starting price: $55 (https://www.zendesk.com/why-zendesk/livechat-alternatives)
- Free plan or trial: Free trial available (https://www.zendesk.com/why-zendesk/zendesk-vs-livechat)
- Integrations claimed: 1500 (https://www.zendesk.com/why-zendesk/zendesk-vs-livechat)
- Customers named: Uber, Vimeo, Grubhub, Age of Learning, Shopify, Lightspeed

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.