# Zendesk Answer Bot: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-answer-bot

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 87 | 0% | 1 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 84 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Zendesk Answer Bot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.


## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.