# Zendesk AI alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 180 of the 252 answers in the 1 category where Zendesk AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/zendesk-ai/alternatives

## Named instead, most often (every category and segment added)

- Tidio: 33
- Intercom Fin AI Agent: 22
- tawk.to: 6
- Boei: 4
- Freshdesk: 4
- UChat: 4

## Chatbots and conversational AI for support

**Small business**: 76 of 84 answers did not name Zendesk AI (Zendesk AI is #10 of 11 at 2%).

- Tidio: first choice in 24 of those 76
- Intercom Fin AI Agent: first choice in 10 of those 76
- Boei: first choice in 4 of those 76
- UChat: first choice in 4 of those 76
- Chatbase: first choice in 2 of those 76
- Freshdesk: first choice in 2 of those 76
- Tidio with its Lyro AI agent: first choice in 2 of those 76
- tawk.to: first choice in 2 of those 76

**Mid-market**: 52 of 84 answers did not name Zendesk AI (Zendesk AI is #4 of 10 at 2%).

- Tidio: first choice in 9 of those 52
- Intercom Fin AI Agent: first choice in 7 of those 52
- tawk.to: first choice in 4 of those 52
- Freshdesk: first choice in 2 of those 52
- HubSpot Chatbot: first choice in 1 of those 52
- Hyperleap AI: first choice in 1 of those 52
- Sobot AI Agents: first choice in 1 of those 52
- TeamSupport: first choice in 1 of those 52

**Enterprise**: 52 of 84 answers did not name Zendesk AI (Zendesk AI is #2 of 12 at 14%).

- Intercom Fin AI Agent: first choice in 5 of those 52
- Cognigy: first choice in 3 of those 52
- Kore.ai: first choice in 3 of those 52
- Ada: first choice in 2 of those 52
- ChatBot.com: first choice in 2 of those 52
- IBM Watson Assistant: first choice in 2 of those 52
- Microsoft Copilot Studio: first choice in 2 of those 52
- Salesforce Service Cloud: first choice in 2 of those 52

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.