# Zendesk AI Agents: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 9 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zendesk-ai-agents

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 18 | 11% | 9 |

## What the models said for it

- "AI on top of a complete service platform with strong governance, QA, and security." (GLM 4.7 FlashX, Support chatbots)
- "If you already use Zendesk → Zendesk AI Agents / Zendesk Sunshine Conversations" (Qwen 3.7 Flash, Support chatbots)
- "Zendesk is the enterprise default if your support operation is ticket-centric." (Kimi K2, Support chatbots)
- "Choose Zendesk AI Agents if you already run Zendesk." (Perplexity Sonar, Support chatbots)

## And against it

- "strong if you already use Salesforce or Zendesk, but may not be ideal if you're not in their ecosystem" (Mistral Small, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zendesk AI Agents, from 21 of the 21 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 13
- intercom.com: 7
- capterra.com: 5
- g2.com: 5
- botpress.com: 4
- chatimize.com: 4
- learn.g2.com: 4
- rasa.com: 4
- cmswire.com: 3
- comm100.com: 3

### Pages cited

- https://sobot.io/blog/best-ai-chatbots-for-customer-service-2026: 6
- https://botpress.com/blog/customer-service-chatbot-platforms: 3
- https://capterra.com/resources/customer-service-chatbot-platforms: 3
- https://chatimize.com/chatbot-platform-comparison: 3
- https://cmswire.com/digital-experience/10-chatbot-providers-you-should-know-about: 3
- https://comm100.com/blog/best-enterprise-ai-chatbots: 3
- https://formgong.com/en/blog/ai-support-chatbot-reviews: 3
- https://irisagent.com/blog/ai-chatbot-pricing-the-complete-customer-support-cost-guide-for-2026: 3

## The company

Zendesk; https://www.zendesk.com/; San Francisco, United States; founded 2007; about 3,830 employees (2020); public, zen on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Zendesk AI Agents's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Resolve even the most complex issues on any channel autonomously (https://zendesk.com/)
- For: service teams (https://zendesk.com/)
- Price stated: Pricing built for your success (https://zendesk.com/)
- Free plan or trial: 14-day free trial. No credit card required. (https://zendesk.com/)
- Integrations claimed: 1800 (https://zendesk.com/)
- Hosting: worldwide
- Customers named: Vimeo, Openly, NOBULL, NEXT, Dunlop, Siemens Financial Services, Indigov

## What it publishes

Every page zendesk.com exposes, read 2026-09-29: 10131 addresses. By kind, pages and the last 90 days:

- blog: 1365 pages, 32 in the last 90 days, latest 2026-09-18
- case study: 356 pages, 10 in the last 90 days, latest 2026-09-23
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2025-06-13
- conference or event: 48 pages, 1 in the last 90 days, latest 2026-09-18
- report or ebook: 102 pages, 1 in the last 90 days, latest 2026-09-10
- comparison: 114 pages, 0 in the last 90 days, latest 2025-09-21
- template or tool: 5 pages, 0 in the last 90 days, latest 2026-06-22
- glossary or explainer: 59 pages, 7 in the last 90 days, latest 2026-09-25
- podcast or video: 38 pages, 0 in the last 90 days, latest 2026-06-01
- news or press: 473 pages, 4 in the last 90 days, latest 2026-09-14
- Recent: 2026-09-25 glossary or explainer: What is ai governance customer service https://www.zendesk.com/blog/ai/agentic-ai/what-is-ai-governance-customer-service/
- Recent: 2026-09-23 case study: Solo by myob https://www.zendesk.com/customer/solo-by-myob
- Recent: 2026-09-22 case study: Thoughtworks https://www.zendesk.com/customer/thoughtworks
- Recent: 2026-09-22 case study: Star21 https://www.zendesk.com/customer/star21
- Recent: 2026-09-18 conference or event: Zendesk AI Summit 2026 https://www.zendesk.com/company/events/ai-summit-2026
- Recent: 2026-09-18 blog: Custom ai agents https://www.zendesk.com/blog/ai/agentic-ai/custom-ai-agents

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.