# Zammad: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/zammad

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 46 | 40% | 5 |

## What the models said for it

- "Zammad is available free to download from GitHub as an open-source helpdesk option" (Claude Haiku 4.5, Helpdesk)
- "Best 100% Free / Self-Hosted Option: Zammad or osTicket" (Gemini 3.5 Flash, Helpdesk)

## And against it

- "Purely free tools (e.g., basic Help Scout or open-source like Zammad) may lack depth for B2B scale" (Grok 4.20, Helpdesk)
- "Avoid platforms with known security vulnerabilities (Zammad, older Frappe Helpdesk versions)" (GLM 4.7 FlashX, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Zammad, from 5 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 3
- alium.io: 2
- capterra.com: 2
- dev.to: 2
- eesel.ai: 2
- helpscout.com: 2
- reddit.com: 2
- softwareadvice.com: 2
- alloysoftware.com: 1
- alternativeto.net: 1

### Pages cited

- https://alium.io/research/top-complaints-helpdesk-platforms: 2
- https://dev.to/sorrelthorncroft/three-authorisation-holes-in-one-helpdesk-stack-what-cve-2026-111937-cve-2026-111938-and-1djg: 2
- https://helpdesk.com/blog/best-customer-service-software: 2
- https://alloysoftware.com/blog/best-help-desk-software: 1
- https://alternativeto.net/software/helpdesksaas: 1
- https://alternativeto.net/software/helpful: 1
- https://assembly.com/blog/freshdesk-vs-zoho-desk: 1
- https://blaze.tech/post/customer-support-platform-portal: 1

## The company

Zammad; https://zammad.com. From Wikidata, fetched 2026-09-14.

## In its own words

What Zammad's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-Powered Service Platform for All Support Needs; Powerful helpdesk software that’s never overwhelming. Centralize your customer communication in one place and deliver a great service experience. (https://zammad.com/en)
- For: teams of all sizes; from customer service to IT support and internal operations (https://zammad.com/en)
- Price stated: Starter v2 7€ per agent / month (annually) or 9€ per agent / month (monthly); Professional v2 16€ or 18€; Plus v2 25€ or 27€; self-hosted Business 2 999€; Enterprise 5 999€; Corporation 9 999€ (https://zammad.com/en/pricing)
- Starting price: 7 (https://zammad.com/en/pricing)
- Free plan or trial: Try Zammad free for 30 days (https://zammad.com/en)
- Certifications: GDPR, ISO 27001
- Hosting: Germany, German data centers
- Customers named: DE'LONGHI, move mobility, Amnesty International, De Longhi

## What it publishes

Every page zammad.com exposes, read 2026-09-29: 980 addresses. By kind, pages and the last 90 days:

- blog: 151 pages, 6 in the last 90 days, latest 2026-08-31
- case study: 34 pages, 0 in the last 90 days, latest undated
- conference or event: 16 pages, 0 in the last 90 days, latest 2021-03-29
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- comparison: 9 pages, 0 in the last 90 days, latest 2024-06-10
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest 2023-06-05
- news or press: 12 pages, 0 in the last 90 days, latest 2026-06-18
- Recent: 2026-08-31 blog: How uganda christian university builds digital infrastructure with open source https://zammad.com/en/blog/how-uganda-christian-university-builds-digital-infrastructure-with-open-source
- Recent: 2026-08-31 blog: Category:interviews https://zammad.com/en/blog/category:interviews
- Recent: 2026-08-17 blog: Open source in the public sector best practices from germany to france https://zammad.com/en/blog/open-source-in-the-public-sector-best-practices-from-germany-to-france
- Recent: 2026-08-17 blog: Category:open source https://zammad.com/en/blog/category:open-source
- Recent: 2026-07-20 blog: Bozo zammad support and tester https://zammad.com/en/blog/bozo-zammad-support-and-tester
- Recent: 2026-07-20 blog: Category:behind the scenes https://zammad.com/en/blog/category:behind-the-scenes

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.