# Yellow.ai: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 11 judge labels across 5 categories by 7 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/yellow-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 65 | 25% | 4 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 108 | 100% | 3 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 108 | 50% | 2 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 87 | 0% | 1 |
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 52 | 0% | 1 |

## What the models said for it

- "dynamic AI agents with multilingual and omnichannel capabilities" (GLM 4.7 FlashX, Support chatbots)
- "Yellow.ai – Good omnichannel capabilities" (Kimi K2, Support chatbots)

## And against it

- "Why to avoid: - Atrocious support - extremely difficult to contact" (GLM 4.7 FlashX, Conversational mktg)
- "G2 reviews describe "atrocious support"—hard to contact, slow responses" (Grok 4.20, Support chatbots)
- "Review its compliance coverage carefully; one comparison says it has fewer regulatory certifications than several competitors" (Perplexity Sonar, AI voice agents)
- "Steep learning curve requiring significant technical expertise" (DeepSeek V4 Flash, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 2 | 2 | 4 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Yellow.ai, from 35 of the 35 answers that named it (only the models that return a source list).

### Domains cited

- yellow.ai: 17 (its own site)
- kore.ai: 9
- synthflow.ai: 9
- capterra.com: 8
- g2.com: 8
- sobot.io: 8
- plivo.com: 6
- rasa.com: 6
- wonderchat.io: 6
- cxtoday.com: 5

### Pages cited

- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 8
- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 6
- https://yellow.ai/ai-chatbot-platforms: 6
- https://qiscus.com/en/blog/best-chatbot-for-customer-service: 5
- https://learn.g2.com/best-conversational-support-platforms-for-customer-service: 4
- https://surveysparrow.com/blog/best-conversational-ai-platforms: 4
- https://axis-intelligence.com/best-enterprise-ai-chatbot-platforms-2025: 3
- https://chatbots.org/best-enterprise-chat-software: 3

## In its own words

What Yellow.ai's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Agentic AI platform for CX and EX automation (https://yellow.ai/)
- For: Enterprise (https://yellow.ai/)
- Price stated: Pricing (https://yellow.ai/)
- Free plan or trial: Try for free (https://yellow.ai/pricing)
- Integrations claimed: 150 (https://yellow.ai/); 100 (https://yellow.ai/platform/integrations) (pages disagree)
- Certifications: HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, PCI DSS, GDPR
- Hosting: IN, US, EU, SEA & MEA, Global, US
- Customers named: InteleTravel, The City of Cape Coral, Lion Parcel, Waste Connections, VIPdesk, Randstad USA, Sony, Logitech

## What it publishes

Every page yellow.ai exposes, read 2026-09-29: 3356 addresses. By kind, pages and the last 90 days:

- blog: 34 pages, 3 in the last 90 days, latest 2026-09-11
- case study: 20 pages, 0 in the last 90 days, latest 2026-05-13
- webinar or virtual event: 9 pages, 0 in the last 90 days, latest 2023-01-27
- conference or event: 2 pages, 1 in the last 90 days, latest 2026-09-24
- report or ebook: 73 pages, 0 in the last 90 days, latest 2025-09-23
- comparison: 4 pages, 1 in the last 90 days, latest 2026-09-26
- template or tool: 28 pages, 23 in the last 90 days, latest 2026-09-24
- glossary or explainer: 90 pages, 61 in the last 90 days, latest 2026-09-24
- podcast or video: 10 pages, 0 in the last 90 days, latest 2023-09-05
- news or press: 5 pages, 0 in the last 90 days, latest 2022-06-13
- Recent: 2026-09-26 comparison: Ivr vs iva https://yellow.ai/conversational/ivr-vs-iva/
- Recent: 2026-09-24 glossary or explainer: Advanced virtual assistants https://docs.yellow.ai/docs/glossary/advanced-virtual-assistants
- Recent: 2026-09-24 glossary or explainer: Agent assist https://docs.yellow.ai/docs/glossary/agent-assist
- Recent: 2026-09-24 glossary or explainer: Behaviour prediction https://docs.yellow.ai/docs/glossary/behaviour-prediction
- Recent: 2026-09-24 glossary or explainer: Biometric authentication https://docs.yellow.ai/docs/glossary/biometric-authentication
- Recent: 2026-09-24 glossary or explainer: Bot fallback https://docs.yellow.ai/docs/glossary/bot-fallback

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.