# Vitally alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 132 of the 252 answers in the 1 category where Vitally holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/vitally/alternatives

## Named instead, most often (every category and segment added)

- Gainsight Customer Success: 33
- Custify: 9
- HubSpot Service Hub: 9
- ChurnZero: 6
- Akita: 4
- Totango: 4

## Customer success platforms

**Small business**: 38 of 84 answers did not name Vitally (Vitally is #2 of 10 at 24%).

- Custify: first choice in 6 of those 38
- HubSpot Service Hub: first choice in 6 of those 38
- ChurnZero: first choice in 3 of those 38
- Akita: first choice in 2 of those 38
- ClientSuccess: first choice in 2 of those 38
- GainTrace: first choice in 1 of those 38
- HubSpot CRM: first choice in 1 of those 38
- HubSpot Customer Success Workspace: first choice in 1 of those 38

**Mid-market**: 32 of 84 answers did not name Vitally (Vitally is #2 of 9 at 11%).

- Custify: first choice in 3 of those 32
- HubSpot Service Hub: first choice in 3 of those 32
- Akita: first choice in 2 of those 32
- ChurnZero: first choice in 1 of those 32
- GainTrace: first choice in 1 of those 32
- Gainsight Customer Success: first choice in 1 of those 32
- Zoho Desk: first choice in 1 of those 32

**Enterprise**: 62 of 84 answers did not name Vitally (Vitally is #5 of 9 at 2%).

- Gainsight Customer Success: first choice in 32 of those 62
- Totango: first choice in 4 of those 62
- Planhat: first choice in 3 of those 62
- ChurnZero: first choice in 2 of those 62
- Catalyst: first choice in 1 of those 62
- ClientSuccess: first choice in 1 of those 62
- Gainsight CS: first choice in 1 of those 62
- Salesforce Service Cloud: first choice in 1 of those 62

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.