# VICIdial: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 3 categories by 4 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/vicidial

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 38 | 0% | 2 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 62 | 0% | 1 |
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 0% | 70 | 100% | 1 |

## What the models said for it

- "Best value: VICIdial (self-hosted) – virtually free at scale" (GLM 4.7 FlashX, Contact center)
- "VICIdial is a robust open-source platform for call center operations" (Muse Glimmer 30B, Contact center QA)

## And against it

- "Catch: It has an outdated user interface and requires significant technical knowledge to install and configure" (Gemini 3.5 Flash, Dialers)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named VICIdial, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 4
- softwareadvice.com: 4
- cloudtalk.io: 3
- dialpad.com: 3
- callcenterstudio.com: 2
- capterra.com: 2
- financesonline.com: 2
- forbes.com: 2
- github.com: 2
- huggingface.co: 2

### Pages cited

- https://nextiva.com/blog/small-business-contact-center-software.html: 3
- https://softwareadvice.com/contact-center/small-business: 3
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 2
- https://dialpad.com/blog/contact-center-software: 2
- https://forbes.com/advisor/business/software/best-call-center-software: 2
- https://mightycall.com/blog/call-center-solutions-for-small-business: 2
- https://accio.com/biz-cheap/affordable-qa-software-for-call-centers: 1
- https://alexberman.com/sales-dialer-tools: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.