# Vapi: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 52 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/vapi

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 8% | 3 | 12% | 52 |

## What the models said for it

- "Choose Vapi or Retell AI if you are a developer or team building a scalable, customized phone agent" (Gemini 3.5 Flash, AI voice agents)
- "Vapi offers the most flexibility—you can swap speech-to-text, LLM, and TTS providers" (MiniMax M2.5, AI voice agents)
- "Often cited as having the most flexible infrastructure... Choose Retell AI or Vapi" (Qwen 3.7 Flash, AI voice agents)
- "Top Pick: Vapi ... It offers a free plan to start. You only pay for what you use." (Qwen 3.7 Flash, AI voice agents)

## And against it

- "Multiple AI model reviews flag Vapi with a high negative share (43% negative labels in one analysis)." (Mistral Small, AI voice agents)
- "Vapi - 43% of labels are negative, and 8 out of 14 models have negative sentiments." (Llama 4 Maverick, AI voice agents)
- "Vapi, if you want a turnkey, low-maintenance setup or maximum control over the whole stack. Its docs say recordings, logging, and transcription are enabled by default" (GPT-6 Luna, AI voice agents)
- "Do not rely solely on "SOC 2 Type 2" marketing claims... can require substantial engineering, testing, monitoring, and ongoing maintenance" (Perplexity Sonar, AI voice agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-5.4 mini | 1 | 1 | 1 | 1 | 4 |
| Gemini 3.5 Flash | 2 | 2 | 1 | 0 | 5 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 1 | 4 | 0 | 1 | 6 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 4 | 1 | 0 | 5 |
| Llama 4 Maverick | 0 | 1 | 2 | 1 | 4 |
| Qwen 3.7 Flash | 2 | 2 | 1 | 0 | 5 |
| Kimi K2 | 0 | 2 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 3 | 0 | 1 | 4 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Vapi, from 132 of the 135 answers that named it (only the models that return a source list).

### Domains cited

- synthflow.ai: 51
- cloudtalk.io: 49
- retellai.com: 47
- cartesia.ai: 39
- bland.ai: 35
- getvoip.com: 32
- kore.ai: 31
- technologyadvice.com: 30
- monday.com: 27
- botphonic.ai: 24

### Pages cited

- https://cartesia.ai/learn/ai-voice-agent-platforms: 39
- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 33
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 30
- https://technologyadvice.com/voip/best-ai-voice-agents: 30
- https://cloudtalk.io/ai-voice-agents: 28
- https://getvoip.com/blog/ai-voice-assistants-for-business: 28
- https://monday.com/blog/ai-agents/ai-voice-agents: 27
- https://botphonic.ai/: 24

## What it publishes

Every page vapi.ai exposes, read 2026-09-29: 1429 addresses. By kind, pages and the last 90 days:

- blog: 171 pages, 11 in the last 90 days, latest 2026-09-23
- case study: 11 pages, 0 in the last 90 days, latest 2026-05-07
- webinar or virtual event: 5 pages, 2 in the last 90 days, latest 2026-09-24
- conference or event: 3 pages, 1 in the last 90 days, latest 2026-09-16
- report or ebook: 10 pages, 0 in the last 90 days, latest undated
- comparison: 34 pages, 1 in the last 90 days, latest 2026-08-25
- template or tool: 37 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2025-06-09
- podcast or video: 2 pages, 0 in the last 90 days, latest 2025-05-23
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-24 webinar or virtual event: Behind the features webinar qa https://vapi.ai/blog/behind-the-features-webinar-qa
- Recent: 2026-09-23 blog: Early experiment with jev https://vapi.ai/blog/early-experiment-with-jev
- Recent: 2026-09-16 conference or event: The Frontier Voice AI summit is back. Here's who's coming. - Vapi AI Blog https://vapi.ai/blog/the-frontier-voice-ai-summit-is-back-heres-whos-coming
- Recent: 2026-09-03 blog: GPT-Live is coming to Vapi: private beta and public waitlist - Vapi AI Blog https://vapi.ai/blog/gpt-live-private-beta
- Recent: 2026-08-31 blog: Campaigns, rebuilt: scale outbound calling with Vapi - Vapi AI Blog https://vapi.ai/blog/campaigns
- Recent: 2026-08-25 comparison: Build vs. buy: what you're really deciding with voice agents - Vapi AI Blog https://vapi.ai/blog/build-vs-buy

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.