# Usersnap: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/usersnap

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 64 | 0% | 2 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 72 | 0% | 1 |

## What the models said for it

- "Best for feedback loops and product tours." (Qwen 3.7 Flash, In-app messaging)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Usersnap, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- dupple.com: 2
- softwaretestinghelp.com: 2
- sprig.com: 2
- ably.com: 1
- acoustic.com: 1
- agora.io: 1
- albato.com: 1
- amplitudemktg.com: 1
- chatboq.com: 1
- cometchat.com: 1

### Pages cited

- https://softwaretestinghelp.com/best-customer-feedback-software: 2
- https://sprig.com/guides/enterprise-survey-software-buyers-guide: 2
- https://ably.com/chat/sdk: 1
- https://acoustic.com/resources/blog/in-app-messaging: 1
- https://agora.io/en/products/chat: 1
- https://albato.com/blog/publications/best-survey-tools-crm-support-stack: 1
- https://amplitudemktg.com/social-media/11-social-messaging-apps-every-marketer-should-know-in-2024: 1
- https://chatboq.com/blogs/in-app-messaging: 1

## The company

Usersnap; http://www.usersnap.com; Perg, Austria; founded 2013. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page usersnap.com exposes, read 2026-09-29: 615 addresses. By kind, pages and the last 90 days:

- blog: 384 pages, 1 in the last 90 days, latest 2026-09-15
- case study: 38 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest 2016-03-31
- report or ebook: 10 pages, 0 in the last 90 days, latest undated
- comparison: 14 pages, 0 in the last 90 days, latest 2026-02-12
- template or tool: 2 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 7 pages, 0 in the last 90 days, latest 2023-07-03
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-15 blog: Why usersnap https://usersnap.com/blog/why-usersnap
- Recent: 2026-06-08 blog: Customer experience website https://usersnap.com/blog/customer-experience-website
- Recent: 2026-05-22 blog: Voice of customer survey https://usersnap.com/blog/voice-of-customer-survey
- Recent: 2026-05-22 blog: Voice of customer https://usersnap.com/blog/voice-of-customer
- Recent: 2026-05-22 blog: Feedback analytics software https://usersnap.com/blog/feedback-analytics-software/
- Recent: 2026-05-19 blog: Roadmapping tools decision platforms https://usersnap.com/blog/roadmapping-tools-decision-platforms

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.